Since joining the online retail industry in 2011, Harvey Norman has shown that its “Shop with Confidence” promise can be delivered to customers across all digital channels. The following awards reflect Harvey Norman’s commitment to quality, value and service in store and online.
By winning this award, Harvey Norman Online demonstrated best practices, innovation and efficiency in integrating traditional and online retail in innovative and effective ways that improved the overall retail business. Judgment was based on efficiency, ingenuity and dedication to customer experience across multiple retail channels.
As winner of the Global Reviews: Best Digital Customer Experience 2013, Harvey Norman Online underwent rigorous measurement of international benchmarks for web experience. Harvey Norman was judged on customer decision-making and expectations in relation to focused and confident service within Harvey Norman’s online experience.
Harvey Norman’s commitment to customer experience received the Mobies award for best online shopping and payments experience. Harvey Norman’s mobile store was recognised for fast and secure checkout, best price guarantee, quick and easy access to product information, and use of geo-location technology so you can easily check stock at your nearest Harvey Norman store.
The eComm Store Pty Ltd (trading as Harvey Norman Online), an independent franchisee, will receive your order and payment via the website. If your order is accepted, Harvey Norman Online will sell and arrange for the collection or delivery of the products to you in accordance with the terms and conditions published on the website.
Harvey Norman Stores are operated by independent franchisees.