A clean, well maintained and ventilated carpet creates a healthier environment for you and your family. Harvey Norman recommends vacuuming your carpet on a regular basis. Ideally, you should vacuum high traffic areas daily, medium-to-high traffic areas twice weekly, and the entire house at least once a week.

Steam cleaning

Carpet must be professionally steam cleaned every 12-18 months to ensure warranty is maintained. To remove soiling and revitalize your carpet, use professional hot water extraction cleaning (steam cleaning). Ensure carpet is not left wet and is completely removed of any cleaning products. Oily, sticky soil and well settled soil that vacuums don’t remove can diminish the longevity and appearance of your carpet.

Direct sunlight

Carpet can fade from prolonged periods of direct sunlight. Harvey Norman Carpet & Flooring Specialists recommend protecting carpet by covering windows with curtains, blinds and/or awnings.

Furniture

Harvey Norman recommends using furniture coasters to distribute the weight of heavy items. Chair mats (plastic) should be used under castor chairs. Occasionally rearrange furniture to alleviate pressure marks.

Rugs

Place rugs or protectors in high traffic areas to protect carpet from localized and uneven wearing. Remember to clean these rugs regularly.

Special care for SmartStrand Silk carpet collection

Because the fibres of SmartStrand Silk are so fine and close together, the total surface density is much higher. This density creates a more complete seal for a vacuum cleaner head, increasing suction at the point of contact with the carpet surface.

The farther the vacuum head sinks into the carpet, the greater the suction and difficulty in maneuvering the machine.

Harvey Norman Carpet & Flooring Specialists recommend you to look at the Bosch Zoo’o ProAnimal (Model BGS5-ZOOAU). It’s a barrel and bagless vacuum cleaner, which features a turbo head with an adjustable power setting which can cater for appropriate suction levels. Be aware that some vacuum cleaners have overly aggressive action which may damage the surface of your carpet.

Contact your nearest Harvey Norman Carpet & Flooring Specialists store for advice if you have any doubts and before you do irreparable damage to your floor. Find our local Harvey Norman store.

Timber flooring is economically efficient and simple to maintain to look beautiful for many years. The following guidelines will help your timber flooring to look its finest with some preventative care and common sense.

Cleaning

For general cleaning, use an anti-static mop and/or broom. When washing your floor, never use a soaked mop or a steam mop. Excessive moisture can damage the floor boards and will void the warranty. It is highly recommended to use a well-wrung mop and then a clean towel to remove any excess cleaning water. Do not use household detergents. It is recommended to use warm water.

Wipe up spills immediately and remove stains when fresh where possible. Contact your local Harvey Norman Flooring franchise to discuss cleaning products.

Scratches

Using good quality non rubber doormats and floor protectors will minimize the risk of scratches occur-ring. Minor scratches and ‘white line’ scratches can be hidden with the application of furniture oils, wax sticks, touch up textas or touch up coatings.

In the circumstance in which there is major damage, the floor may be able to be recoated. For full information about recoating procedures, please contact your local Harvey Norman Flooring store.

Protection

The use of non-rubber doormats will help to minimize the risk of damage to your floor by preventing dirt, sand, grit and other substances from entering your household.

Also, use felt floor protectors and wide-bearing leg bases to reduce the risk of indentation from heavy objects. As a simple rule, the heavier the object, the thicker and wider the protector should be. When sliding objects that uses castors, please take precautions as they will damage the floor. The smaller the castor, the greater the damage it might cause.

Shoes with spiked, pointed or damaged heels can damage the surface of your floor and should be removed before walking on the surface.

Keep pet’s claws trimmed and paws clean and free of dirt and soil as they can scratch the floor finish, requiring extra maintenance. Your floor must be protected from direct sunlight at all times. The use of curtains or blinds is a must as direct sunlight will cause aging of the materials and thus a change in colour. As UV sunlight will change the colour of different species of timber to varying degrees, you should periodically rearrange furniture and rugs to allow your floor to age uniformly.

Contact your nearest Harvey Norman Carpet & Flooring Specialists store for advice if you have any doubts and before you do irreparable damage to your floor. Find our local Harvey Norman store.

Preventative maintenance

1. Use non-rubber protective mats in front of any doors leading to the outside. This helps reduce the amount of sand and grit getting on to your floors. Gritty sand is the worst enemy of any floor covering.

2. Install proper floor protectors (felt preferred) on all furniture legs used on resilient flooring. Protectors will allow chairs to move easily over the floor without scuffing or scratching. Clean protectors on a regular basis to remove any grit that may have become embedded on the bottom of the furniture leg. For any swiveling type of office chairs and other rolling furniture, please install non-staining flat casters. Do not use rubber casters.

3. To keep your floor looking its best, use an anti-static mop or vacuum your floor at least twice a week. Do it more often on floors with heavy traffic. Do not use a household dust cleaning agent of any kind as this may cause the floor to become slick or damage the finish. Simply sweep the floor as often as needed.

4. Do not allow pets with unclipped nails to damage your floor. It may result in severe scratching to the surface. The same is true for any high heeled shoes that do not have proper tips on the heels.

5. Avoid exposure to direct sunlight for prolonged periods of time. During peak sunlight hours, use drapes or blinds to minimize the direct sunlight on the floor. Most types of flooring will be affected by continuous strong sunlight. To avoid an uneven appearance, please consider relocating any area rugs from time to time.

6. Excessive temperatures are not good for resilient floors. Some natural ventilation or intermittent air conditioning in vacant homes should be considered. Long term continuous inside temperatures over 35ºC degrees combined with strong direct sunlight will damage your floor and cause the installation to fail.

Regular maintenance

1. Regular household dirt can be cleaned with cleaning products specified by your local Harvey Norman Franchise, applied as indicated on the product’s label. Some hand wiping may be required to remove tough spots and spills. Always sweep or vacuum your floor before cleaning so that all loose dirt and particles are removed.

2. Food spills should be cleaned up as rapidly as possible. Make sure any cleaning products you choose are non-abrasive. We do not recommend powdered cleaners, oil soaps, dishwashing detergents, or other dusting products. Try to use a non-rinsing, biodegradable cleaner that leaves no residue or haze and requires no rinsing after application.

3. Shoe marks and scuffs can be easily removed using a spot application of your non-abrasive cleaner and a green Scotch Brite pad.

4. Do not wax your floor. Speak to your local Harvey Norman Flooring franchise for any additional maintenance products.

Helpful Tips

1. To avoid diminishing the appeal of your floor from driveway particles or parking lots, always use doormats at entrance ways.

2. It’s a good idea to use a hard surface floor attachment when vacuuming your floor.

3. Extra deep heel marks, caster marks etc. Rub with green Scotch Brite pad dampened with non-abrasive cleaner.

4. Do not pour water directly onto the floor.

Contact your nearest Harvey Norman Carpet & Flooring Specialists store for advice if you have any doubts and before you do irreparable damage to your floor. Find our local Harvey Norman store.

Preventative maintenance

1. Use non-rubber protective mats in front of any doors leading to the outside. This helps reduce the amount of sand and grit getting on to your floors. Gritty sand is the worst enemy of any floor covering.

2. Install proper floor protectors (felt preferred) on all furniture legs used on resilient flooring. Protectors will allow chairs to move easily over the floor without scuffing or scratching. Clean protectors on a regular basis to remove any grit that may have become embedded on the bottom of the furniture leg. For any swiveling type of office chairs and other rolling furniture, please install non-staining flat casters. Do not use rubber casters.

3. To keep your floor looking its best, use an anti-static mop or vacuum your floor at least twice a week. Do it more often on floors with heavy traffic. Do not use a household dust cleaning agent of any kind as this may cause the floor to become slick or damage the finish. Simply sweep the floor as often as needed.

4. Do not allow pets with unclipped nails to damage your floor. It may result in severe scratching to the surface. The same is true for any high heeled shoes that do not have proper tips on the heels.

5. Avoid exposure to direct sunlight for prolonged periods of time. During peak sunlight hours, use drapes or blinds to minimize the direct sunlight on the floor. Most types of flooring will be affected by continuous strong sunlight. To avoid an uneven appearance, please consider relocating any area rugs from time to time.

6. Excessive temperatures are not good for resilient floors. Some natural ventilation or intermittent air conditioning in vacant homes should be considered. Long term continuous inside temperatures over 35ºC degrees combined with strong direct sunlight will damage your floor and cause the in-stallation to fail.

Regular maintenance

1. Regular household dirt can be cleaned with cleaning products specified by your local Harvey Norman Franchise, applied as indicated on the product’s label. Some hand wiping may be required to remove tough spots and spills. Always sweep or vacuum your floor before cleaning so that all loose dirt and particles are removed.

2. Food spills should be cleaned up as rapidly as possible. Make sure any cleaning products you choose are non-abrasive. We do not recommend powdered cleaners, oil soaps, dishwashing detergents, or other dusting products. Try to use a non-rinsing, biodegradable cleaner that leaves no residue or haze and requires no rinsing after application.

3. Shoe marks and scuffs can be easily removed using a spot application of your non-abrasive cleaner and a green Scotch Brite pad.

4. Do not wax your floor. Speak to your local Harvey Norman Flooring franchise for any additional maintenance products.

Helpful tips

1. To avoid diminishing the appeal of your floor from driveway particles or parking lots, always use doormats at entrance ways.

2. It’s a good idea to use a hard surface floor attachment when vacuuming your floor.

3. Extra deep heel marks, caster marks etc. Rub with green Scotch Brite pad dampened with non-abrasive cleaner.

4. Do not pour water directly onto the floor.

Contact your nearest Harvey Norman Carpet & Flooring Specialists store for advice if you have any doubts and before you do irreparable damage to your floor. Find our local Harvey Norman store.

Preventative maintenance

1. Use non-rubber protective mats in front of any doors leading to the outside. This helps get the sand and grit from getting on to your floors. Gritty sand is the worst enemy of any floor covering.

2. Install proper floor protectors (felt preferred) on all furniture legs used on resilient flooring. Protectors will allow chairs to move easily over the floor without scuffing or scratching. Clean protectors on a regular basis to remove any grit that may have become embedded on the bottom of the furniture leg. For any swiveling type of office chairs and other rolling furniture, please install non-staining flat casters. Do not use rubber casters.

3. To keep your floor looking its best, dust mop or vacuum your floor at least twice a week. Do it more often on floors with heavy traffic. Do not use a household dust cleaner of any kind as this may cause the floor to become slick or damage the finish. Simply sweep the floor as often as needed.

4. Do not allow pets with unclipped nails to damage your vinyl floor. It may result in severe scratching to the surface. The same is true for any high heeled shoes that do not have proper tips on the heels.

5. Avoid exposure to direct sunlight for prolonged periods of time. During peak sunlight hours, use drapes or blinds to minimize the direct sunlight on the vinyl floor. Most types of flooring will be affected by continuous strong sunlight. To avoid an uneven appearance, please consider relocating any area rugs from time to time. In addition, excessive temperatures are not good for resilient floors. Some natural ventilation or intermittent air conditioning in vacant homes should be considered. Long term continuous inside temperatures over 35ºC degrees combined with strong direct sunlight will damage your vinyl floor and cause the installation to fail.

Regular maintenance

1. Regular household dirt can be cleaned with a neutral vinyl cleaner applied as indicated on the product’s label. Some hand wiping may be required to remove tough spots and spills. Always sweep or vacuum your vinyl floor before cleaning so that all loose dirt and particles are removed. For best results do not use combination cleaner/finish products.

2. Food spills should be cleaned up as rapidly as possible with a quality liquid vinyl cleaner. Make sure the cleaner you choose is a liquid cleaner that is non-abrasive. We do not recommend powdered cleaners, oil soaps, dishwashing detergents, or other dusting products. Try to use a non-rinsing, biodegradable cleaner that leaves no residue or haze and re-quires no rinsing after application.

3. Shoe marks and scuffs can be easily removed using a spot application of your non-abrasive cleaner and a green Scotch Brite pad.

4. Do not wax your vinyl floor! The surface of your floor is very dense and non-porous; this prevents wax from penetrating and thus will build up a bed for yellowing and dirt collection. The same non-porous feature also provides all the protection against wear and staining that you will need.

5. If your floor has been exposed to excessive amounts of water due to flooding, don’t panic Allure vinyl collection is water resistant! Simply remove the water as quickly as possible with a Wet-Vac or other device and ventilate the room. A dehumidifier should be promptly turned on in the room to reduce the moisture levels back to normal. Do not dry the room below the normal moisture level that existed previously.

6. If scratches occur and are fine and the result of normal household use, then it is recommended only to fill them with one or two coats of a good vinyl matte floor finish.

Contact your nearest Harvey Norman Carpet & Flooring Specialists store for advice if you have any doubts and before you do irreparable damage to your floor. Find our local Harvey Norman store.

Regular vacuuming will ensure you keep your rug looking great. In most cases, an accidental stain on your rug shouldn't be a problem at all. Just follow the five easy steps below to ensure your rug looks as good as new.

Help tips

1. Blot liquids dry with a white absorbent paper towel or cloth. Do not scrub as this may damage the fibre.

2. Before using a mild detergent, be sure to test by applying a minimal amount to an inconspicuous area. Apply to test area and blot with a white cloth. There should be no colour transfer to the cloth and no colour change to the rug.

3. If the detergent has no negative impact, apply a small quantity to the affected area working from the outer edges of the affected area, dab towards the centre to avoid spreading the stain. Gently blot the stain away.

4. Once the stain is completely gone, rinse the affected area with a small amount of cold clean water to remove any residual detergent. Blot with a white cloth until the rug is completely dry and ensure carpet backing is not wet.

5. The rug should only be walked on again after it is completely dry. When the rug is completely dry it should then be lightly vacuumed.

Contact your nearest Harvey Norman Carpet & Flooring Specialists store for advice if you have any doubts and before you do irreparable damage to your floor. Find our local Harvey Norman store.

Preventative maintenance

1. Use NON-RUBBER protective mats in front of any doors leading to the outside. This helps keep the sand and grit from getting on to your floors. Gritty sand is any floor covering's worst enemy.

2. Install proper floor protectors (felt preferred) on all furniture legs used on resilient flooring. Protectors will allow chairs to move easily over the floor without scuffing or scratching. Clean protectors on a regular basis to remove any grit that may have become embedded on the bottom of the furniture leg. For any swivelled type office chairs and other rolling furniture, please install 5cm wide non-staining flat casters. Do not use rubber casters.

3. To keep your floor looking its best, dust mop or vacuum your floor at least twice a week. Do it more often on floors with heavy traffic. Do not use a household dust cleaner of any kind as this may cause the floor to become slick or damage the finish. Simply sweep the floor as often as needed.

4. Do not allow pets with unclipped nails to damage your floor. It may result in severe scratching to the surface. The same is true for any high heeled shoes that do not have proper tips on the heels.

5. Avoid exposure to direct sunlight for prolonged periods of time. During peak sunlight hours, use drapes or blinds to minimize the direct sunlight on the floor. Most types of flooring will be affected by continuous strong sunlight. To avoid an uneven appearance, please consider relocations of any area rugs from time to time. In addition, excessive temperatures are not good for resilient floors. Some natural ventilation or intermittent air conditioning in vacant homes should be considered. Long term continuous inside temperatures over 35º C combined with strong direct sunlight will damage your floor and cause the installation to fail.

6. Do NOT use a steam cleaner on flooring as it may result in permanent damage to your floor and will void the warranty.

Regular maintenance

1. Food spills should be cleaned up as rapidly as possible with a quality liquid vinyl cleaner. Make sure the cleaner you choose is an all purpose liquid cleaner that is NON-ABRASIVE.
We do not recommend powdered cleaners, oil soaps, dishwashing detergents, or other dusting products. Try to use a non-rinsing, biodegradable cleaner that leaves no residue or haze and requires no rinsing after application.

2. Shoe marks and scuffs can be easily removed using a spot application of your non-abrasive cleaner and a green Scotch Brite pad.

3. Regular household dirt can be cleaned with a neutral vinyl cleaner applied as indicated on the products label. Some hand wiping may be required to remove tough spots and spills. Always sweep or vacuum your floor before cleaning so that all loose dirt and particles are removed. For best results do not use combination cleaner/finish products.

4. Do NOT WAX YOUR FLOOR! The surface of your floor is very dense and non-porous; this prevents wax from penetrating and thus will build up a bed for yellowing and dirt collection. The same non-porous feature also provides all the protection against wear and staining that you will need.

5. If your floor has been exposed to excessive amounts of water due to flooding, don’t panic, your flooring is waterproof! Simply remove the water as quickly as possible with a Wet-Vac or other device and ventilate the room. A dehumidifier should be promptly turned on in the room to reduce the moisture levels back to normal. Do not dry the room below the normal moisture level that existed previously.

Contact your nearest Harvey Norman Carpet & Flooring Specialists store for advice if you have any doubts and before you do irreparable damage to your floor. Find our local Harvey Norman store.

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