COVID-19 Customer Service Update Read More
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COVID-19 Updates
Contactless Click & Collect 
Safe, easy and free, Harvey Norman Contactless Click & Collect is now available at all Victorian stores and selected stores nationwide.
Drive, park and your purchase will be delivered to your car, completely contact free.
For more information, click here
Customer Service Channels
We are currently experiencing an unprecedented volume of queries across our customer service channels and while this has resulted in a delayed response rate, please be assured that your questions will be answered.
Like many Australians, the Harvey Norman customer service team are adjusting to new work environments while dealing with increased demand for their services. We appreciate your patience as we continue to support our customers, across Australia during this time.
Delivery Services
We are working with our delivery providers to maintain regular service — however we are receiving a high volume of online orders while our delivery partners are also experiencing an unprecedented demand on their services. As a result, there may be delivery delays. Rest assured we are striving to deliver your purchases in a timely manner and greatly appreciate your patience and understanding.
For more information and updates on Harvey Norman’s response to Coronavirus (COVID-19), please read our Safe Shopping Guide.
A question about my purchase
Online Purchases
We’ve put together answers to common questions that might assist you today.
Common Online Purchase Questions
You will receive a ‘ready to pick up’ email from Harvey Norman Online when your purchase is ready to collect.
Don’t forget to bring along:
- Your valid photo ID. Please Note: South Australian digital licences will not be accepted – a physical licence or pass must be shown.
- Your order confirmation number from Harvey Norman Online – the 10 digit number at the top of your ‘Order Confirmation’ email
- The credit card used for your purchase (excludes PayPal transaction)
Read more about how Click & Collect works
Yes, to authorise someone else to collect your purchase, simply select 'Nominate Pick-Up Person' below and submit their details.
Your nominated pick-up person will be required to present the following at the selected Harvey Norman franchised store:
- Their valid photo ID. Please Note: South Australian digital licences will not be accepted – a physical licence or pass must be shown.
- The order confirmation number from Harvey Norman Online — you’ll find this 10-digit number at the top of your ‘Order Confirmation’ email
Delivery times are dependent on the store stock levels in your local area.
General Delivery Timeframes:
- In stock items – Typically dispatched in 2-4 business days**
- Customer Direct items – Typically dispatched in 4-10 business days**
**In some instances, your item may not be dispatched within these time frames and you will be notified as soon as possible.
For small to medium in-stock products, you can track your order through My Account or use Live Chat for courier tracking details.
For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.
Absolutely! Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner’s website, where you can monitor the tracking process. We recommend order tracking as it offers:
- Reassurance that your order has been processed
- Visibility on the shipping status
- An estimated delivery date
For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.
You can now safely collect your Harvey Norman Online purchase from the carpark of your selected pick up store*, completely contact free.
Use the 'Free pick up in store' option in the cart and choose your preferred pick up location.
A 'ready to pick up' email will be sent to you when your purchase is ready for collection.
Click the ‘I'm on my way’ link in the email for instructions on where to park.
On arrival, stay in your car and click the ‘I'm here’ button and provide your car details to help us find you.
A staff member will safely deliver your purchase to your car, completely contact free.
*Harvey Norman Contactless Click & Collect is now available at all Victorian stores and selected stores nationwide.Message us
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Live Chat
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In Store Purchases
For purchases made at a Harvey Norman franchised store, contact the store directly. Store contact details are available using the Store Finder
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