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COVID-19 Customer Service Update   Read More

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Quick Connect

Got a question? Need some help? For a quick and convenient way to get in touch, chat to us using your favorite messaging app!


Harvey Norman staff members are available to chat online, Sunday and Monday: 6:00 AM - 12:00 AM, Tuesday to Saturday: 6:30 AM - 10:00 PM (Australian Eastern Standard Time)

Provide your details and our Customer Service team will call you within 24 hours. Calls are made Monday to Friday 9.00 - 6.00pm (AEST).

placeholder Our Australian-based team can help you:

Learn more about a specific product
Find something you're looking for
With any customer service enquiries

COVID-19 Updates

Customer Service Channels

We are currently experiencing an unprecedented volume of queries across our customer service channels and while this has resulted in a delayed response rate, please be assured that your questions will be answered.

Like many Australians, the Harvey Norman customer service team are adjusting to new work environments while dealing with increased demand for their services. We appreciate your patience as we continue to support our customers, across Australia during this time.

Delivery Services

We are working with our delivery providers to maintain regular service — however we are receiving a high volume of online orders while our delivery partners are also experiencing an unprecedented demand on their services. As a result, there may be delivery delays. Rest assured we are striving to deliver your purchases in a timely manner and greatly appreciate your patience and understanding.

For more information and updates on Harvey Norman’s response to Coronavirus (COVID-19), please read our Safe Shopping Guide.

A question about my purchase

Online Purchases

Harvey Norman Online staff members are available to help you with questions regarding your online purchase.

Connect using your favourite messaging app below:

OR

Get In Touch
Common Online Purchase Questions

You will receive a ‘ready to pick up’ email from Harvey Norman Online when your purchase is ready to collect.

Don’t forget to bring along:

  • Your valid photo ID, 
  • Your order confirmation number from Harvey Norman Online – the 10 digit number at the top of your ‘Order Confirmation’ email
  • The credit card used for your purchase (excludes PayPal transaction)

Read more about how Click & Collect works

Need to change the person you nominated to collect your purchase?

No Worries! Simply click 'Request Change' below to submit the details of your alternative pick-up person.

The person collecting your purchase will be required to present the following at the selected Harvey Norman franchised store:

  • Their valid photo ID
  • The order confirmation number from Harvey Norman Online – the 10 digit number at the top of your ‘Order Confirmation’ email from Harvey Norman Online
Request Change

Delivery times are dependent on the store stock levels in your local area.

General Delivery Timeframes:

  • In stock items – Typically dispatched in 2-4 business days**
  • Customer Direct items – Typically dispatched in 4-10 business days**

**In some instances, your item may not be dispatched within these time frames and you will be notified as soon as possible.

For small to medium in-stock products, you can track your order through My Account or use Live Chat for courier tracking details.

For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.

*Terms and Conditions

Absolutely! Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner’s website, where you can monitor the tracking process. We recommend order tracking as it offers:

  • Reassurance that your order has been processed
  • Visibility on the shipping status
  • An estimated delivery date

For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.

In Store Purchases

For purchases made at a Harvey Norman franchised store, contact the store directly.
Store contact details are available using the Store Finder

Help me shop

Need advice? We’re here to help

Our experienced staff are ready with expert advice. Just like your local store staff, our Harvey Norman Live Chat team are real people with a real passion for finding the right product for your needs.

Learn more about a specific product
Find something you're looking for
With any customer service enquiries

Use the Messaging App links above or look for our ‘Chat Now’ icon at the bottom right of our website.

Other Enquiries

We'd like to hear from you

Please complete the form below so we can respond to your enquiry.

We're always happy to help with any questions you have

© 2020 Harvey Norman Online   |   Harvey Norman Online is operated by the eComm Store Pty Ltd, an independent franchisee. Harvey Norman Stores are operated by independent franchisees.

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