Our live chat team are ready to help!
Real People, Real Passion
Just like in your local store, our Harvey Norman Live Chat team are real people with a real passion for finding you the right product for your needs.
Our Australian-based teams are here to help you even after stores close
You will be chatting to a Harvey Norman sales person
6.30am-10.00pm Australian Eastern Standard time
Our Live Chat team can help you:
- Learn more about a specific product
- Find something you're looking for
- Assist you with any customer service enquiries
Lisa: Audio Visual
“I’ve been working for Harvey Norman for almost 15 years, with 12 of those being in a store. The handy thing about Live Chat is that the customer can get the help they need more conveniently. I love my job"
Bernard: Small Appliances
“In my two years with Live Chat, I’ve really enjoyed the freshness you get in the role – every day can be a new challenge to tackle. And, if you’ve done your job right, the customer gets to walk away happy.”
Marcel: White Goods
Marcel, White Goods: “Live Chat is definitely a different experience from working in store, it’s more about providing information than selling. You’re a part of the customer’s decision process so you have to be as helpful as you can.”
“I spent 7 years working in a store before coming over to Live Chat. Here, we’re helping customers through all the stages of buying. Whether they don’t know what they’re after, have some options, or are ready to buy.”