FAQs Replacement Hot Water


      Hot Water System Related Questions

      If you’ve just been shocked by your recent power bill, or your hot water system needs replacing, and you're now wondering whether a solar powered version might be the way to go?

      Is it worth the upfront cost and will it really save you money in the long run? The short answer is: probably yes.

      A solar water heater can help reduce your energy usage over time and bring your carbon emissions down too. With a gas or an electric booster, you can have hot showers all year round – even when the sun doesn’t shine onto your property!

      The minimum warranty* period for a solar hot water system is : 5 years on panels and cylinder, and 12 months on parts & components.

      Usually when you think of solar hot water, a traditional system with panels and a collector tank system installed on a roof spring to one’s mind.

      A heat pump hot water system is a different way to tap into the renewable energy to heat the required water – that doesn’t need solar panels installed, anywhere!

      Heat pumps can save you a bundle of cash on your hot water bills, as they use approximately one third the energy of an electric water heater. Additionally, there may be generous Government rebates available in your area, making them an extremely economical option!

      Simply put, a heat pump system is a little like a refrigerator working in reverse and this type of system’s ideal working environment is in moderate to warm climates.

      The minimum warranty* period for a heat pump system is : 5 years on the cylinder and 2 years on the compressor.

      A relatively inexpensive solution to your hot water needs, our electric storage water heaters are ideal for use with money saving off-peak tariffs and only available for products with a capacity of 160Ls or greater.

      Whether you’re a small business on a budget or a larger family with a big demand for hot water, let Harvey Norman facilitate the solution that is right for you.

      The usual warranty* period for an electric system is : Cylinder warranty of 5 years for Aquamax and 7 years for Rheem branded products as well as a 12 months warranty on all parts and components such as the relief valve.

      A gas continuous hot water system works by heating water as it passes through the unit. So you only use energy when you turn the tap on. This process makes such hot water systems an extremely energy efficient system, as it only heats water when required. In turn, it reduces your running costs, as well as greenhouse gas emissions.

      Add to this the convenience of temperature controllers, which allow you to set your hot water to your desired temperature, on demand.

      The usual warranty* period for a gas continuous system is : 10 years on the heat exchanger.

      Designed to be a quick and easy replacement for your existing gas storage system set up, our listed range offers you a choice of 130 or 160 litre storage capacities which can deliver to mains pressure hot water to multiple taps at once.

      Our Rheem branded gas storage systems have optimised gas consumption to reduce energy usage without compromising on product performance or reliability.

      The usual warranty* period for a gas storage system is : 10 years on the heat exchanger.

      *Warranty period is subject to change by the manufacturer without notice, please confirm with us before purchase.

      Installation Related Questions

      When a hot water system goes – with a bang, a whimper, or even a flood – it tends to go suddenly. At that point you don't have the luxury of carefully reviewing the available options, unless you love cold showers. Instead, you get a replacement of the same type wheeled in ASAP – and try to forget about it until next time. But what if you were missing out on a better product?

      Water heating accounts for a quarter of typical household energy use – and it can be even more. It's worth reviewing your hot water use well before your current system dies and then checking out the alternatives. You may find a hot water system (HWS) that saves energy and money and is kinder to the environment.

      Also, regulations aimed at reducing energy consumption now mean a new electric storage system is not an option for many new homes.

      The answer for this question is really in your hands only however we can help you better understand your future solution by further investigating into your demand requirements, such as :

      1. How many showers, kitchens and taps do you have?
      2. Has your current system been fulfilling your demand, throughout the year?
      3. Is your property single or multi levelled?
      4. Does your demand increase significantly during certain times, ie mornings?
      5. Are you more interested in a low cost solution for immediate savings or are you looking to invest in your hot water system to help the environment and to also reduce your medium to long term energy costs?

      Actually no, most non electric hot water systems do require air flow and ventilation to operate smoothly and safely so please feel free to confirm your specific installation requirements with us so we can provide you with the most suited solution to your requirement.

      A straight swap over of an electric or gas system with no alterations may take between 60-90 minutes whereas when the installation requires a type change, for example converting from an electric system to a gas system which may take up to 1 full day depending on site provisions.

      Yes being the answer as required by law, to ensure the product is properly connected and safe to operate, given water heaters typically have connection for electricity and gas, and sometimes both.

      Generally hot water systems, regardless of their age, size or type have a compliance plate which indicates their model number, type and energy source.

      This sticker can be found on the side or the back of the system (depending on their type) and is key information that can help you and us find the right replacement system for your property.

      Gas hot water systems have energy efficiency star rating labels; the more stars, the more efficient the water heater. This is a voluntary rating scheme, unregulated by government. The highest rating is six stars.

      Minimum Energy Performance Standards (MEPS) currently apply for electric hot water storage systems. MEPS are currently under consideration for other water heater types. This will eliminate inefficient models from the market and may see star rating labels appear on all hot water systems.


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