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      Delivery

      Online Shopping Delivery

      From same day and scheduled delivery on weekdays to standard delivery with online tracking - enjoy more control of your order with flexible options to suit your lifestyle.

      2017 Christmas Delivery Cutoff Dates

      Harvey Norman Online Orders:

      Don’t miss the Christmas deadline! Order in-stock products from Harvey Norman Online by Thursday 14th December – nationwide – to get them in time for Christmas.


      Big Buys Orders:

      Don’t risk disappointment! To guarantee that your Big Buys purchases are delivered in time for Christmas, shop online by Thursday 7th December, nationwide.


      Ordering from a remote location?

      To avoid disappointment, please place your order well before the delivery cutoff date.

      What if I've missed the cut off date?

      No worries! You can still buy in-stock products online and choose same day pick-up in store with 2 Hour* Click & Collect. Please note: Our Same Day Delivery and Scheduled Delivery services will not be available on December 25th, 26th, and January 1st.

      *Buy in-stock products from Harvey Norman Online before 3pm for same day pick up. Terms and conditions apply.

      Standard delivery is available Australia-wide

      Just follow these simple steps:

      1. Add products to your cart

      2. Select ‘Standard Delivery’ and enter your delivery postcode

      3. Checkout online

      4. Confirmation of your order is emailed to you

      5. Your order is prepared and packed for delivery

      6. Once dispatched you will receive a notification letting you know your delivery is on its way

      7. If you have a Harvey Norman online account you can track your order online

      8. Once your order is delivered you will receive a tax invoice email

      Sign up for My Account to track your order.

      Got a question? Contact us online or in store.

      Need your items today?

      Select the ‘Same Day Delivery’ option in the shopping cart and enter your postcode to view delivery times and pricing.

      With delivery windows available as late as 10pm, simply place your order by 1pm any weekday, choose your delivery time and enjoy your products that day.

      Missed the cut-off time? Try Scheduled Delivery or use our free Click & Collect option to pick up your order from your local store in as little as 2 hours. If your delivery is delayed, we’ll let you know as soon as possible and refund your delivery fee.**

       

      *Same Day Delivery is currently available in selected areas only and for products up to 22kgs. Check if your order qualifies for Same Day Delivery in the shopping cart when you place your order.

      ** If you select the Same Day Delivery option and, after receiving your order, Harvey Norman Online determines that we are unable to deliver your order at the scheduled time, Harvey Norman Online will contact you by phone or email to arrange an alternate time for delivery, and will refund the price you paid for delivery. Harvey Norman Online will also give you the option of cancelling your order and receiving a full refund of the price you paid for those goods if you are not satisfied with the alternative delivery time.

      Need a delivery date and time that works for you?

      Our Scheduled Delivery option means that you can choose the weekday delivery date and time that best suits your lifestyle.

      It’s easy as selecting your preferred date within a 2-week range, and a 4-hour delivery window up until 10pm, Monday to Friday.

      Select the ‘Scheduled Delivery’ option in the shopping cart to view delivery dates, times and pricing available for your location.

      If delivery is delayed, don’t worry - we’ll notify you as soon as possible and refund your delivery fee.**

       

      *Scheduled Delivery is currently available in selected areas only and for products up to 22kgs. Check if your order qualifies for Scheduled Delivery in the shopping cart when you place your order.

      ** If you select the Scheduled Delivery option and, after receiving your order, Harvey Norman Online determines that we are unable to deliver your order at the scheduled time, Harvey Norman Online will contact you by phone or email to arrange an alternate time for delivery, and will refund the price you paid for delivery. Harvey Norman Online will also give you the option of cancelling your order and receiving a full refund of the price you paid for those goods if you are not satisfied with the alternative delivery time.

      Common Delivery Questions

      Online orders are delivered to your home or office via our nationwide store network. Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. All deliveries must be signed for when you receive them. Deliveries cannot be made to PO Boxes. If you are unable to tracke delivery of your items in person, or if you haven't received them within a reasonable period, Contact Us for further assistance.

      Delivery costs for your purchase are calculated and displayed in the shopping cart. The standard delivery fee is calculated by the size and weight of the items, plus the delivery location. Same day and scheduled delivery fees vary by your selected delivery date and time. Delivery costs are also automatically calculated when you checkout and are displayed as a line item in your costs.

      Delivery times are dependent on the store stock levels in your local area. Use the delivery calculator when shopping, for an estimate on when your products may be dispatched. Need an item quicker? Use Click & Collect for 2 hour pick up from your local store.

      General Delivery Timeframes:

      • In stock items – Typically dispatched in 2-4 days
      • Low stock items – Delivery may take more than 10 days

      For small to medium in-stock products you can track your order through My Account or Contact Us for courier tracking details.

      Small, low stock products may need to be transferred from an interstate store, which may result in further delays.For large items, once your order is processed you will receive an email notification and call from our delivery team to organise a suitable time for delivery. On the day of delivery the driver will advise when they are on their way.

      Your order is delivered to your home or office via our nationwide store network. Products are dispatched from a Harvey Norman store. For the delivery of smaller items, we have partnered with Australia Post, Couriers Please, Fast Track, TNT and Hunter Express. For larger purchases, we have a dedicated delivery team to deliver your products at a convenient time for you.

      Local Store Delivery

      Shop at one of the 170+ Harvey Norman stores Australia-wide and take advantage of a range of convenient delivery services at your local store.

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      Premium Home Appliances Delivery

      Enjoy the convenience of delivery and installation as well as the removal of your old appliances and packaging.*

      Your local store partners with trade professionals to ensure quality service and safe delivery of your items. Contact your local store or Live Chat to discuss pricing.

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      Next Day Home Appliance Delivery

      Order a fridge or washing machine that is in stock at your local store, by 3pm on a weekday, for next day delivery.**

      To check your product is in stock, please contact your local store or live chat.

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      Recycling

      In partnership with industry-funded initiatives, recycling reduces waste and recovers reusable materials in a safe and environmentally-sound manner. Contact your local store for more infomation.

      *Delivery, unpacking, installation, connection and/or removal of appliances will be arranged for a time convenient to both parties. Product(s) removed must be of equivalent size and quantity to the product(s) purchased. Installation is standard installation only. Connection to fridges with ice and water is not included. Disconnection of old appliance not included. The franchise and/or its delivery contractors reserve the right to refuse removal if, in their reasonable opinion, the product(s) are soiled, wet and/or pose an OHS risk.

      ** Next day delivery is available within 25 kilometers of the store.

      *** Please check with your local store to discuss which product recycling options are available. Products will only be collected for recycling from your home if delivery of a new product is requested and paid for. Products must be disconnected and ready for immediate removal.

      Click & Collect

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      Want it today?

      Buy in-stock products from Harvey Norman Online® before 3pm for same day pick up. Available every day! *Terms and conditions apply.

      Not in a hurry? Your purchase is available for pick-up from your selected store for up to 3 weeks.

      1. For the avoidance of doubt, when you elect to use Click & Collect, you are purchasing from The eComm Store Pty Limited A.C.N. 145 985 815 (trading as Harvey Norman Online®) (Harvey Norman Online®). Your purchase from Harvey Norman Online® can be collected from your local Harvey Norman® franchised store for convenience.
      2. Purchases from Harvey Norman Online® are governed by these Terms and Conditions, and the Harvey Norman Online® Terms and Conditions of Sale available [here].
      3. Each Harvey Norman® franchised store within a Harvey Norman® complex is owned and operated by an independent franchisee that is granted a franchise by a subsidiary of Harvey Norman Holdings Limited to use certain intellectual property including the trade mark Harvey Norman®, pursuant to the terms of a franchise agreement.
      4. The opening hours of each Harvey Norman® franchised store are specific to each Harvey Norman® franchised store. Please use the Store Finder functionality on the Harvey Norman Online® website, or alternatively contact your selected Harvey Norman® franchised store or 1300 GO HARVEY (1300 464 278) to find out the opening hours of your selected Harvey Norman® franchised store.
      5. 2 Hour Click & Collect is only available within the specific opening hours of each Harvey Norman® franchised store. You will need to verify the opening hours of the relevant Harvey Norman® franchised store (including in relation to public holidays).
      6. If you make your purchase from Harvey Norman Online® or seek to collect your purchase from Harvey Norman Online® outside of your selected Harvey Norman franchised store’s hours, your purchase will be attended to the next business day.
      7. The Click & Collect App is published by Harvey Norman Online®. Use of the Click & Collect App is subject to the Harvey Norman Online® Click and Collect App Terms of Use and Harvey Norman Online® Click & Collect App Privacy Policy available [here].
      8. Your purchase from Harvey Norman Online® is subject to a fraud analytic pre-screening that is undertaken during the payment process. Your payment to Harvey Norman Online® is assessed by Harvey Norman Online® and will be deemed to be either (1) ‘accepted’, (2) ‘under review’, or (3) ‘rejected’. You will be contacted by the Harvey Norman Online® Security Team to discuss the status of your purchase if it is either (2) ‘under review’, or (3) ‘rejected’, or alternatively you can contact the Harvey Norman Online® Security Team at security.online@au.harveynorman.com.
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      1. Select ‘Free pick up in store’

      Select ‘Free pick up in store’ and choose your preferred pick up location.

      Use the ‘Free pick up in store’ open in the cart and choose your preferred pick up location. If the item is out of stock, Harvey Norman Online can order it in (some exclusions apply).

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      2. Track your order in our app

      Use the Harvey Norman Click & Collect app to track the progress of your order.

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      3. Ready for collection

      A ‘Ready to pick up’ email or Click & Collect app notification will be sent to you by Harvey Norman Online, when your purchase is ready for collection.

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      4. Pick up in store

      Visit your selected Harvey Norman franchised store with your order number, photo ID, and payment method and speak to a friendly staff member to collect your purchase.

      Common Click & Collect Questions

      When you purchase in-stock products from Harvey Norman Online before 3pm, you will receive a ‘Ready To Pick Up’ email or Click & Collect app notification from Harvey Norman Online, that your purchase is ready to be picked up from your selected Harvey Norman franchised store in as little as 2 hours. Terms and Conditions apply.

      You will receive a ‘Ready To Pick Up’ email or Click & Collect app notification from Harvey Norman Online

      Head to your selected Harvey Norman franchised store and look for the Click & Collect signage or speak to a staff member about where your purchase from Harvey Norman Online can be collected.

      Once your purchase is available for pick up, your selected Harvey Norman franchised store will hold it for 21 days. Following this, your purchase from Harvey Norman

      Online will be cancelled and a full refund will be issued

      Please present the following:

      • Your photo ID
      • Your Purchase Confirmation number from Harvey Norman Online – the 10 digit number at the top of your ‘Purchase Confirmation’ email
      • The credit card used for your purchase (excludes PayPal transaction)

      If the products in your shopping cart are marked as ‘Pick up not available’, that particular Harvey Norman franchised store cannot be selected to pick up Click & Collect purchases.

      Yes! To safeguard your purchase from Harvey Norman Online, you are required to email the full name and contact number of the person collecting your purchase to the Harvey Norman Online Security Team at security.online@au.harveynorman.com.

      The person collec>ng your purchase will be required to present the following at the selected Harvey Norman franchised store:

      • Their photo ID
      • The Purchase Confirmation number from Harvey Norman Online – the 10 digit number at the top of your ‘Purchase Confirmation’ email from Harvey Norman Online

      For further details, please speak to a representative from the Harvey Norman Online Customer Care Team.

      Track your order with the App

      Our Harvey Norman Click & Collect app is a hassle-free way to keep track of your order. Be updated as your order progresses and receive an alert when it’s ready to be picked up in store. Too easy!

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      We’re here to help

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      Need advice? We’re here to help

      Whether you’re shopping online or at your local store, our experienced staff are ready with expert advice.

      Real People, Real Passion

      Just like your local store staff, our Harvey Norman Live Chat team are real people with a real passion for finding the right product for your needs. Our Australian-based teams are here to help you even after stores close.

      Look for our ‘Chat Now’ icon at the bottom right of our website.

      CHAT NOW

      Live Chat Hours: 6.30am-10.00pmAustralian Eastern Standard time)

      Our Live Chat team can help you:

      • Learn more about a specific product
      • Find something you're looking for
      • With any customer service enquiries

      Local People, Local Knowledge

      You will find a Harvey Norman store in over 170 locations across Australia, each offering you a great, local shopping experience. Visit your local store for demonstrations and advice across a great product range - for every lifestyle and every room of your home. For added peace of mind, you can contact your local store for assistance with products you purchase from Harvey Norman online.

      FIND YOUR LOCAL STORE

      Need help? Contact us today!

      Phone:

      Online Enquiries: 02 9763 6899
      Store Enquiries: 1300 GO HARVEY (1300 464 278)

      Online

      Complete the Contact Us form and we’ll assist with your enquiry

      CONTACT US FORM

      Let's Connect

      We're on all your favourite social networks

      Quick Reserve

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      Reserve online. Ready in store.

      Choose your products online and, where available, reserve them at your local store to see them before you buy.

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      1. Check store stock

      Once you have found a product you like, use the ‘Check Store Stock’ button on the product page to see if Quick Reserve is available.

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      2. Select Quick Reserve

      Select the ‘Quick Reserve’ button for your preferred store location.

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      3. Fill out your details

      Complete the Quick Reserve request form with your contact details.

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      4. Your request is sent

      You will receive an email letting you know that your request has been received by the store.

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      5. See it in store

      Once your reservation is confirmed, visit your selected store with your reservation number to view your product.

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      6. Reserved for 24 hours

      The store will hold your product for one full day.

      © Harvey Norman Online   |   Harvey Norman Online is operated by The eComm Store Pty Ltd, an independent franchisee. Harvey Norman Stores are operated by independent franchisees.

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