Safe Shopping
Harvey Norman® has always taken pride in being the place where customers can 'Shop with Confidence', and in the current climate that's more important than ever.
- Harvey Norman® stores are spacious and open. Stores are practicing social distancing and have increased cleaning measures to help keep everyone safe.
- Options are available to allow you to plan your shop from home with contactless delivery and Click & Collect options available.
- Your home essentials are covered - fridges, washing machines, air purifiers, food preparation and cooking appliances, laptops, home office accessories, networking, headphones, mattresses and mattress protectors, pillows, sofa beds and much more.
Let's help each other stay safe!
To over 12,000 dedicated staff across Australia - thank you
We are enormously grateful to our Franchisees who employ thousands of staff across Australia and continue to make Harvey Norman® stores a safe place for their customers. To those incredible staff, thank you for the important work you do each and every day to support Harvey Norman® customers and even more so during these difficult times.
To Harvey Norman® suppliers
Thank you for helping our franchisees keep their stores stocked, ensuring Australians have access to the essentials they need to stay safe and keep connected to their families, friends and work, as we all navigate the challenges of COVID-19.
To Harvey Norman® customers - thank you
Change isn't easy. But you, our loyal customers, have continued to support Harvey Norman® and have shown how a community can keep moving together in difficult times. By adapting your shopping habits to maintain social distancing, planning ahead to minimise shopping time and adjusting your payment methods, you have shown how we can all work together to stay safe. You've been there when it counts and Harvey Norman® will continue to be there for you.
Delivery
Online Shopping Delivery
From same day and scheduled delivery on weekdays to standard delivery with online tracking - enjoy more control of your order with flexible options to suit your lifestyle.
Delivery Service Update:
We are working with our delivery providers to maintain regular service — however we are receiving a high volume of online orders while our delivery partners are also experiencing an unprecedented demand on their services. As a result, there may be delivery delays. Rest assured we are striving to deliver your purchases in a timely manner and greatly appreciate your patience and understanding.
Contactless Delivery:
In the interests of public health and safety, some delivery providers have advised that parcels no longer require signatures on collection or delivery. Selected delivery providers will also take photos as proof of delivery. Thank you for your ongoing support and cooperation.
Standard Delivery
Direct to your door with online tracking
Standard delivery is available Australia-wide
Just follow these simple steps:
1. Add products to your cart
2. Select ‘Standard Delivery’ and enter your delivery postcode
3. Checkout online
4. Confirmation of your order is emailed to you
5. Your order is prepared and packed for delivery
6. Once dispatched you will receive a notification letting you know your delivery is on its way
7. If you have a Harvey Norman online account you can track your order online
8. Once your order is delivered you will receive a tax invoice email
Sign up for My Account to track your order.
Got a question? Contact us online or in store.
Same Day Delivery
Order before 1pm any weekday*
Need your items today?
Select the ‘Same Day Delivery’ option in the shopping cart and enter your postcode to view delivery times and pricing.
With delivery windows available as late as 10pm, simply place your order by 1pm any weekday, choose your delivery time and enjoy your products that day.
Missed the cut-off time? Try Scheduled Delivery or use our free Click & Collect option to pick up your order from your local store in as little as 1 hour. If your delivery is delayed, we’ll let you know as soon as possible and refund your delivery fee.**
*Same Day Delivery is currently available in selected areas only and for products up to 22kgs. Check if your order qualifies for Same Day Delivery in the shopping cart when you place your order.
** If you select the Same Day Delivery option and, after receiving your order, Harvey Norman Online determines that we are unable to deliver your order at the scheduled time, Harvey Norman Online will contact you by phone or email to arrange an alternate time for delivery, and will refund the price you paid for delivery. Harvey Norman Online will also give you the option of cancelling your order and receiving a full refund of the price you paid for those goods if you are not satisfied with the alternative delivery time.
Scheduled Delivery
Choose a date and time that suits you*
Common Delivery Questions
Online orders are delivered to your home or office via our nationwide store network. Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. All deliveries must be signed for when you receive them. Deliveries cannot be made to PO Boxes. If you are unable to track delivery of your items in person, or if you haven't received them within a reasonable period, Contact Us for further assistance.
Delivery costs for your purchase are calculated and displayed in the shopping cart. The standard delivery fee is calculated by the size and weight of the items, plus the delivery location. Same day and scheduled delivery fees vary by your selected delivery date and time. Delivery costs are also automatically calculated when you checkout and are displayed as a line item in your costs.
Delivery times are dependent on the store stock levels in your local area. Use the delivery calculator when shopping, for an estimation of when your products may be dispatched. Need an item quicker? Use Click & Collect for 1 hour* pick up from your local store.
General Delivery Timeframes:
- In stock items – Typically dispatched in 2-4 business days**
- Customer Direct items – Typically dispatched in 4-10 business days**
**In some instances, your item may not be dispatched within these time frames and you will be notified as soon as possible.
Absolutely! Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner’s website, where you can monitor the tracking process. We recommend order tracking as it offers:
- Reassurance that your order has been processed
- Visibility on the shipping status
- An estimated delivery date
For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.
Your order is delivered to your home or office via our nationwide store network. Products are dispatched from a Harvey Norman store. For the delivery of smaller items, we have partnered with Australia Post and local courier providers. For larger purchases, we have a dedicated local store delivery team who will deliver your products at a time that’s convenient for you. Customer Direct purchases are shipped directly from the supplier, to your door.
Local Store Delivery
Shop at one of the 170+ Harvey Norman franchised stores Australia-wide and take advantage of a range of convenient delivery services at your local store.
Premium Home Appliances Delivery
Enjoy the convenience of delivery and installation as well as the removal of your old appliances and packaging.*
Your local store partners with trade professionals to ensure quality service and safe delivery of your items. Contact your local store to discuss pricing.
Next Day Home Appliance Delivery
Order a fridge or washing machine that is in stock at your local store, by 3pm on a weekday, for next day delivery.**
To check your product is in stock, please contact your local store or live chat.
Recycling
In partnership with industry-funded initiatives, recycling reduces waste and recovers reusable materials in a safe and environmentally-sound manner. Contact your local store for more information.
*Delivery, unpacking, installation, connection and/or removal of appliances will be arranged for a time convenient to both parties. Product(s) removed must be of equivalent size and quantity to the product(s) purchased. Installation is standard installation only. Connection to fridges with ice and water is not included. Disconnection of old appliance not included. The franchise and/or its delivery contractors reserve the right to refuse removal if, in their reasonable opinion, the product(s) are soiled, wet and/or pose an OHS risk.
** Next day delivery is available within 25 kilometers of the store.
*** Please check with your local store to discuss which product recycling options are available. Products will only be collected for recycling from your home if delivery of a new product is requested and paid for. Products must be disconnected and ready for immediate removal.
Click & Collect
No matter where you live - with 170+ Harvey Norman franchised stores Australia-wide, enjoy free local store pick up on a huge range of products.
Free 1 Hour* Click & Collect
Want it today? Buy in-stock products from Harvey Norman Online® for same day pick up*. Available every day! *Terms and conditions apply.
Not in a hurry? Your purchase is available for pick up from your selected store for up to 3 weeks.
- For the avoidance of doubt, when you elect to use Click & Collect, you are purchasing from The eComm Store Pty Limited A.C.N. 145 985 815 (trading as Harvey Norman Online®) (Harvey Norman Online®). Your purchase from Harvey Norman Online® can be collected from your local Harvey Norman® franchised store for convenience.
- Purchases from Harvey Norman Online® are governed by these Terms and Conditions, and the Harvey Norman Online® Terms and Conditions of Sale available here.
- 1 Hour Click & Collect is only available where your purchase from Harvey Norman Online®:
- is finalised on a day on which your nominated Harvey Norman® franchised store is open for business;
- is finalised one (1) hour before your nominated Harvey Norman® franchised store closes for that day or no later than 4pm at the location of your nominated Harvey Norman® franchised store, whichever occurs first;
- is categorised as being ‘Available for same day pick up' by Harvey Norman Online® during the purchase process;
- is not affected by an event outside the reasonable control of Harvey Norman Online® (including any impediment caused by the fraud analytic pre-screening process); and
- is not categorised as ‘Temporarily out of stock. Available to Order’ or ‘Pick up not available’.
- Click & Collect may not be available for products marked as ‘Pick up not available’.
- The opening hours of Harvey Norman® franchised stores are specific to each Harvey Norman® franchised store. You will need to verify the opening hours of your nominated Harvey Norman® franchised store (including in relation to public holidays).
- Please use the Store Finder functionality on the Harvey Norman Online® website, or alternatively contact your nominated Harvey Norman® franchised store or 1300 GO HARVEY (1300 464 278) to find out the opening hours of your nominated Harvey Norman® franchised store.
- If your purchase is finalised after 4pm on a day that your nominated Harvey Norman® franchised store is open for business (being 4pm at the location of your nominated Harvey Norman® franchised store), your purchase will be attended to the next day that your nominated Harvey Norman® franchised store is open for business.
- If you make your purchase from Harvey Norman Online® or seek to collect your purchase from Harvey Norman Online® outside of the opening hours of your nominated Harvey Norman® franchised store, your purchase will be attended to the next day that your nominated Harvey Norman® franchised store is open for business.
- Each Harvey Norman® franchised store within a Harvey Norman® complex is owned and operated by an independent franchisee that is granted a franchise by a subsidiary of Harvey Norman Holdings Limited to use certain intellectual property including the trade mark Harvey Norman®, pursuant to the terms of a franchise agreement.
- How does 1 Hour Click & Collect work?
- Add your selected products to your cart and proceed to check out;
- Select the ‘Free pick up in store’ option and select your preferred collection location by entering your preferred postcode or location where you wish to collect your purchase from Harvey Norman Online®;
- Once you have selected your preferred collection location, a status will be displayed next to your selected products which will be either:
- ‘Available for same day pick up’: this means your products will be available at your preferred pick up location, and are able to be picked up on the same day you purchase your products from Harvey Norman Online®.
- ‘Temporarily out of stock. Available to Order’: this means that your products cannot be collected from your preferred pick up location on the same day you purchase those products from Harvey Norman Online®. ‘Temporarily out of stock. Available to Order’ products should be available for pick up from your preferred location at a later date.
- ‘Pick up not available’: this means your products are not available for collection at your preferred pick up location and will not become available at your preferred location. The products you have purchased from Harvey Norman Online® may, however, be available for collection at other pick up locations or via a delivery method.
- Finalise your purchase from Harvey Norman Online®;
- Receive confirmation email from Harvey Norman Online® regarding your purchase from Harvey Norman Online® (at which time title in the products you have purchased has passed to you); and
- Pick up your Harvey Norman Online® purchase from your nominated Harvey Norman® franchised store for convenience.
- Your purchase from Harvey Norman Online® is subject to a fraud analytic pre-screening that is undertaken during the payment process. Your payment to Harvey Norman Online® is assessed by Harvey Norman Online® and will be deemed to be either (1) ‘accepted’, (2) ‘under review’, or (3) ‘rejected’. You will be contacted by the Harvey Norman Online® Security Team to discuss the status of your purchase if it is either (2) ‘under review’, or (3) ‘rejected’, or alternatively you can contact the Harvey Norman Online® Security Team at security.online@au.harveynorman.com.
- If Harvey Norman Online® classify your purchase as (2) ‘under review’, it will not be considered finalised until that review has been completed and if your purchase has then been classified as (1) ‘accepted’. Once your purchase has been classified as (1) ‘accepted’, you will receive a Confirmation email from Harvey Norman Online® (at this time the 1 Hour Click & Collect time frame begins and title in the products you have purchased has passed to you).
- The ability of Harvey Norman Online® to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of Harvey Norman Online®.
- If you elect to use Click & Collect, you will receive the following from Harvey Norman Online®:
- a Confirmation email confirming your purchase from Harvey Norman Online® (please note that at this time the 1 Hour Click & Collect time frame begins and title in the products has passed to you);
- a Back Order email confirming that Harvey Norman Online® has ordered the products you have purchased from Harvey Norman Online® (if your products are ‘Temporarily out of stock. Available to Order’);
- a Ready To Pick up email (if your products are ready to pick up); and
- an email attaching your tax invoice from Harvey Norman Online®.
- To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general Harvey Norman Online® Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.
1. Select ‘Free pick up in store’
Use the ‘Free pick up in store’ option in the cart and choose your preferred pick up location.
Harvey Norman Online will order your purchase if it is out of stock (some exclusions apply).
2. Ready for collection
A ‘ready to pick up’ email will be sent to you by Harvey Norman Online, when your purchase is ready for collection.
3. Pick up in store
Please present the following:
- Your valid photo ID
- Your order confirmation number from Harvey Norman Online - the 10 digit number at the top of your 'Order Confirmation' email
- The credit card used for your purchase (excludes PayPal transaction)
Common Click & Collect Questions
When you purchase in-stock products from Harvey Norman Online you will receive a ‘ready to pick up’ email from Harvey Norman Online, that your purchase is ready to be picked up from your selected Harvey Norman franchised store in as little as 1 hour. *Terms and conditions apply.
The 1 hour time frame will begin once you receive a confirmation email confirming your purchase from Harvey Norman Online.
You will receive a ‘ready to pick up’ email from Harvey Norman Online.
Head to your selected Harvey Norman franchised store and look for the Click & Collect signage or speak to a staff member.
Once your purchase is available for pick up, your selected Harvey Norman franchised store will hold it for 21 days. Following this, your purchase from Harvey Norman Online will be cancelled and a full refund will be issued.
Please present the following:
- Your valid photo ID
- Your order confirmation number from Harvey Norman Online – the 10 digit number at the top of your ‘Order Confirmation’ email
- The credit card used for your purchase (excludes PayPal transaction)
If a product is marked 'Temporarily out of stock. Available to Order' at your selected Harvey Norman franchised store, this means that your products cannot be collected from your preferred pick up location on the same day you purchase those products from Harvey Norman Online. The ‘Temporarily out of stock. Available to Order’ products should be available for pick up from your preferred location at a later date. You can still select this store for Click & Collect and complete your purchase from Harvey Norman Online.
You will receive an ‘Order Confirmation’ email followed by a ‘Back Order’ email, indicating that your purchase has been ordered by Harvey Norman Online. Once your products become available for pick up from your selected Harvey Norman franchised store you will receive a ‘ready to pick up’ email from Harvey Norman Online.
If the products in your shopping cart are marked as ‘Pick up not available’, that particular Harvey Norman franchised store cannot be selected as your pick up location.
Yes, to authorise someone else to collect your purchase, simply select 'Nominate Pick-Up Person' below and submit their details.
Your nominated pick-up person will be required to present the following at the selected Harvey Norman franchised store:
- Their valid photo ID
- The order confirmation number from Harvey Norman Online — you’ll find this 10-digit number at the top of your ‘Order Confirmation’ email
We’re here to help
Need advice? We’re here to help
Whether you’re shopping online or at your local store, our experienced staff are ready with expert advice.
Live Chat
Chat with one of our staff members online, Sunday and Monday: 6:00 AM - 12:00 AM
Tuesday to Saturday: 6:30 AM - 10:00 PM
Real People, Real Passion
Just like your local store staff, our Harvey Norman Live Chat team are real people with a real passion for finding the right product for your needs. Our Australian-based teams are here to help you even after stores close.
Look for our ‘Chat Now’ icon at the bottom right of our website.
Live Chat Hours: Sunday and Monday: 6:00 AM -12:00 AM, Tuesday to Saturday: 6:30 AM - 10:00 PM
Our Live Chat team can help you:
- Learn more about a specific product
- Find something you're looking for
- With any customer service enquiries
Local Specialists
Meet the team of specialists at your local store
Local People, Local Knowledge
You will find a Harvey Norman store in over 170 locations across Australia, each offering you a great, local shopping experience. Visit your local store for demonstrations and advice across a great product range - for every lifestyle and every room of your home. For added peace of mind, you can contact your local store for assistance with products you purchase from Harvey Norman online.
Contact Us
We’re always happy to help with any questions you have
Need help? Contact us today!
Phone:
Store Enquiries: 1300 GO HARVEY (1300 464 278)
Online
Complete the Contact Us form and we’ll assist with your enquiry
Let's Connect
We're on all your favourite social networks
Quick Reserve
Reserve online. Ready in store.
Choose your products online and, where available, reserve them at your local store to see them before you buy.
1. Check store stock
Once you have found a product you like, use the ‘Check Store Stock’ button on the product page to see if Quick Reserve is available.
2. Select Quick Reserve
Select the ‘Quick Reserve’ button for your preferred store location.
3. Fill out your details
Complete the Quick Reserve request form with your contact details.
4. Your request is sent
You will receive an email letting you know that your request has been received by the store.
5. See it in store
Once your reservation is confirmed, visit your selected store with your reservation number to view your product.
6. Reserved for 24 hours
The store will hold your product for one full day.
