Generic Publications Pty Limited A.C.N. 104 215 241 of 21A Richmond Road, Homebush West, New South Wales 2140 is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to comply with the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs);
This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Act and the APPs.
References to "our", "us" and "we" in this policy are references to Generic Publications Pty Limited A.C.N. 104 215 241. A copy of this policy is available on the website located at www.gpadvertising.com.au (the website).
This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.
Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:
It would be very unusual for us to need to collect all or even most of the above information from you however the information we will require will depend on the specific service or services that we are providing to you. We will only collect personal information from you that is necessary and relevant to our relationship with you and that we reasonably require in order to satisfactorily perform the services that you require from us.
Generally, we will not collect sensitive information (which includes information about your religion, political views, ethnicity, criminal records and sexual preferences). However, we may need to collect some sensitive information if you are applying for a job with us, and you have provided us with your consent to do so.
There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it.
Broadly, the reasons that we will need to collect your personal information include:
There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.
The means by which we collect your personal information will depend on the nature of the service that we are providing to you.
We may collect your personal information:
We will always collect your personal information directly from you unless it is impracticable to do so.
You represent and warrant to us that where you provide personal information to us about another person:
We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:
Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions.
As part of the services that we provide to you, we may:
Where we intend to use your personal information for direct marketing purposes, we will seek your consent to do so prior to using your personal information. You can opt-out, unsubscribe or make a request not receive direct marketing communications from us, by calling 02 9201 6111 or by writing to us at 21A Richmond Road, Homebush West, NSW 2140. Additionally, each direct marketing communication, including all emails and SMS, will include an opt-out or "unsubscribe" option which will immediately indicate to us that you no longer wish to receive materials of this kind.
You may make a request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period of time and there will be no charges to you for making, or to you from us actioning, such requests.
We have implemented appropriate processes and techniques to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.
We take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.
While care is taken to protect your personal information on our websites, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.
We take breaches of your privacy very seriously. In the event that there is a data breach relating to personal information that we hold about you, such loss of, unauthorised access to, or unauthorised disclosure of, the information (“Data Breach”), we will take immediate steps to contain and remedy any effects of the Data Breach in accordance with our Data Breach Response Plan. Where required under the Act, we will notify you and the Office of the Australian Information Commissioner (“OAIC”) of the Data Breach.
We take reasonable steps to ensure that:
You warrant that all information that you provide to us is accurate, complete and up to date at the relevant time.
There may be circumstances where we need to disclose your personal information that we hold about you to a third party overseas ("Overseas Recipients"). This may occur, for example, where we have a database or server hosted outside Australia.
Prior to us disclosing your personal information to an Overseas Recipient, APP 8.1 requires that we will take all reasonable steps to ensure that the Overseas Recipient complies with the APPs (other than APP 1) in relation to your personal information, or that the Overseas Recipient is bound by laws that offer you at least as much protection as the APPs and that you are able to enforce your rights under those international laws in the event of any breach unless an exception applies (the "Overseas Disclosure Obligations").
We will take all reasonable steps to satisfy our Overseas Disclosure Obligations. The countries to which we are most likely to send your personal information include New Zealand, Malaysia, Ireland, United Kingdom, United States of America and Singapore.
Usually we will be able to provide you with access to your personal information upon receipt of your written request, either by email sent to firstname.lastname@example.org or by post sent to The Privacy Officer, 21A Richmond Road, Homebush West, NSW 2140, and confirmation of your identity. There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested. Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others.
Where you request access to your personal information, we will respond to any such request in accordance with the Act. We may recover from you our reasonable costs of supplying you with access to your personal information but we will not charge you for any request you might make to access your information.
We do what we can to ensure that the information we hold about you is accurate, complete, upto- date, relevant and not misleading. To assist us to do this, it is imperative that you provide us with correct information at the time you provide it to us and immediately inform us if any of the information changes at any time. You may make a request that we correct any of your information. We would prefer your request to be in writing.
We will respond to any requests regarding the correction of your personal information within a reasonable period after the request is made in accordance with the Act.
We will not charge you for any request to correct your personal information, nor will we pass on to you any costs incurred by us in correcting your personal information or for associating a statement with your personal information.
We are committed to maintaining and protecting your privacy but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way your personal information has been handled then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.
The Privacy Officer – Generic Publications
21A Richmond Road, Homebush West, NSW 2140
Telephone: 02 9201 6111
If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible. If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the OAIC to have the complaint heard and determined.
Wherever it is practicable, we will always provide you with the option not to identify yourself when dealing with us. Alternatively, you may elect to use a pseudonym to protect your identity.
This website may contain links to websites which are owned or operated by third parties (being parties that are unrelated to us). You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
Please find below our contact details. Please do not hesitate to contact us in relation to any privacy-related concerns and we will use our best endeavours to address any such concerns thoroughly and in a timely manner.
The Privacy Officer – Generic Publications
21A Richmond Road, Homebush West, NSW 2140
Telephone: 02 9201 6111
If it is practical to do so, you can contact us without identifying yourself. However, if you choose not to identify yourself, it may be more difficult for us to assist you with your enquiry. This will depend on the nature of your enquiry.
PP GP Version 1.0 February 2020