Price Guarantee
Harvey Norman monitors pricing on a huge range of products online and in store - every day!
The Shop With Confidence Price Guarantee means
that we will match genuine advertised prices from
local stores and leading online retailers.
How do I request a Price Match?
Simply present proof of the competitor’s advertised price for the identical product, either at the time of purchase or within 7 days after your purchase.
Once your price match request is verified and the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method, Harvey Norman will happily match the price or refund the difference to you.
What are the exclusions?
- Competitor offers which include cash back, bonus, bulk purchase, quantity limits or packages.
- Pricing with included delivery or installation.
- Offers not available to the general public - including trade, special event, club or membership offers.
- Clearance, seconds, refurbished, ex-demonstration or display products.
- Products shipped from or sold by third-party sellers on marketplace, auction or classified websites.
- Products delivered directly to customers from an overseas distributor.
- Pricing errors.
FAQs
What proof do I present when requesting a Price Match?
For in-store Price Match requests, simply visit your local Harvey Norman Franchised Store with the competitor's current advertisement or website address. A staff member may call the competitor's retail store or check the website to verify the lower price and availability of the item.
Can I request a Price Match on the Harvey Norman website?
Yes! Our Australian-based Harvey Norman Online Live Chat team can review your Price Match request and create an offer for purchase online. Online Price Match requests must be for identical products, available to purchase online at the time of the price match request.
How do I request a Price Match from Harvey Norman Online?
For online Price Match requests, simply provide a Harvey Norman Online Live Chat team member with the website address or upload a photo showing the advertised product offer, including the offer end date and any terms and conditions.
Can my local Harvey Norman Franchised store match online prices?
Of course, your local store will review Price Match requests from leading online competitors.
Can I use ‘Interest Free’ as my method of payment?
Yes. If the competitor’s advertised offer for the identical product includes an ‘Interest Free' payment option, you will have the option to pay using a current Harvey Norman ‘Interest Free’ payment plan.
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