Website Terms of Use | Terms and Conditions of Sale
Website Terms of Use
1. About this Website
(1) (1) This website is published by The eComm Store Pty Limited ACN 145 985 815 as trustee for The eComm Store No 2 Trust (trading as Harvey Norman Online) of A1 Richmond Road, Homebush West NSW 2140 (“us”, “our”, “we”, “Harvey Norman Online”).
(2) Your use of www.harveynorman.com.au (“website”) is subject to these terms of use (“Terms”). If you do not accept these Terms, you must refrain from using this website or making a purchase from the website.
2. About Harvey Norman Online
(1) Harvey Norman Online is an independent franchisee that has been granted a franchise by HN Online Franchisor Pty Ltd ACN 148 935 808 (“Franchisor”), and a limited licence by a related body corporate of the Franchisor to trade as “Harvey Norman Online” from the website.
(2) The goods and services described in this website are available from Harvey Norman Online only (unless the goods or services are specified as “available in store only”), and will be available for you to make an offer to Harvey Norman Online via the website to purchase at the specified price on or before the end date specified in a current catalogue, or until otherwise removed from the website or as specified, and where Harvey Norman Online accepts your offer, Harvey Norman Online will sell the goods or services to you in accordance with the Term and Conditions of Sale and any Catalogue Terms.
3. About Other Harvey Norman Franchisees
(1) Each enterprise carrying on business under any name or style including the words "Harvey Norman" other than from the website is operated by an independent franchisee pursuant to a franchise granted by another related body corporate of the Franchisor ("Other Harvey Norman Franchisee"). Harvey Norman Online is not related to Other Harvey Norman Franchisees.
(2) Harvey Norman Online does not make, or authorise any offer or representation that is specified as “available in store only” or otherwise is made by any Other Harvey Norman Franchisee and does not represent that any goods or services in this website will be offered by or available from any Other Harvey Norman Franchisee at the specified price, or at all.
(3) Goods or services specified as “available in store only” may not be on display or available from each Other Harvey Norman Franchisee, and where the goods or services are available from an Other Harvey Norman Franchisee, the price for those goods or services may vary from the price shown in this website. Please call 1300 GO HARVEY (1300 464 278) before attending any Harvey Norman Complex to enquire whether an Other Harvey Norman Franchisee has the goods or services on display or available. Each Other Harvey Norman Franchisee has a Raincheck Policy.
4. Website Information
(1) Each of the Franchisor, and each related body corporate of the Franchisor, does not publish, make, or authorise any offer or representation by this website and does not represent that any goods or services in this website will be offered by or available from any Other Harvey Norman Franchisee at the specified price, or at all, or otherwise sell any goods or services to consumers throughout Australia under the name or style including the words “Harvey Norman”.
(2) Images of goods published in this website without any advertised price beside that image are not offered for sale.
(3) Photographs are for illustrative purposes only and may vary from goods depicted or described.
(4) Australian Made references in this website are only applicable to Furniture goods.
(5) International visitors to this website should not rely on information contained in this website, including without limitation specifications or pricing. International orders are unable to be accepted.
5. Website Content
(1) Harvey Norman Online may, at any time, add or remove content from this website without notice.
(2) Any articles, information or content published on this website must be read subject to these Terms.
(3) Although Harvey Norman Online uses its best endeavours to confirm the accuracy of any information published on this website, you agree that Harvey Norman Online cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Harvey Norman Online or by manufacturers or suppliers changing product specifications without notice to Harvey Norman Online. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
(4) The information, materials and services in this website is provided as a recommendation and for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.
(5) This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, Harvey Norman Online does not in any way represent that Harvey Norman Online recommends or endorses the relevant advertiser, its products or services.
(6) Harvey Norman Online nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. You nor any other person may hold Harvey Norman Online liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.
(7) Harvey Norman Online may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. Harvey Norman Online does not accept any responsibility in connection with your participation in activities conducted by any other party.
6. Your Use of the Website
(1) You agree to use this website only for purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.
(2) You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.
(3) You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
(4) Harvey Norman Online may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.
(5) Harvey Norman Online may in its sole discretion restrict your access to this website. If Harvey Norman Online does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. Harvey Norman Online will not be liable to you or any third party for doing so.
(6) As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.
(7) Harvey Norman Online may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, Harvey Norman Online may withdraw this website, or change or remove website functionality at any time without notice to you.
7. Intellectual Property Rights
(1) The “Harvey Norman” logos are registered trade marks of Harvey Norman Retailing Pty Limited and used under limited license by Harvey Norman Online.
(2) You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by Harvey Norman Online, the Franchisor, or in some cases, a related body corporate of them, or third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. These intellectual property rights are protected by Australian and international laws and nothing in these Terms gives you a right to use any of them.
(3) Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. Harvey Norman Online makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.
(4) You may view this website and its contents for personal and non commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of Harvey Norman Online or, in the case of third party material, from the owner of the copyright in that material.
(5) You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.
(6) If you correspond or otherwise communicate with Harvey Norman Online, you automatically grant to Harvey Norman Online an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.
8. Links to Other Websites
(1) This website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under Harvey Norman Online’s control and Harvey Norman Online is not responsible for the operation, availability or contents of any linked website or any link contained in a linked website. Harvey Norman Online provides these links to you for convenience only and the inclusion of any link does not imply Harvey Norman’s endorsement of the linked website. You access linked websites at your own risk. Subject to any non-excludable rights, Harvey Norman Online disclaims all warranties, express and implied, as to the accuracy, value, legality or otherwise of any materials or information contained on linked websites. You should carefully review the terms of use and privacy policies of all other party’s websites that you visit.
(2) Harvey Norman Online reserves the right to prevent third parties from linking to this website.
9. Secure Data and Transmissions
(1) Given the nature of the internet, Harvey Norman Online cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and Harvey Norman Online does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst Harvey Norman Online and its third parties take precautions to protect information, Harvey Norman Online does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once Harvey Norman Online or its third party receives your transmission, Harvey Norman Online and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact our Customer First Team Team immediately.
(2) You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither Harvey Norman Online nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.
10. Cookies
(1) Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).
11. Use of Your Information and Material
Harvey Norman Online appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Harvey Norman Online. Harvey Norman Online may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.
12. Privacy Policy
Harvey Norman Online’s Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
13. Disclaimer
(1) Each of the Franchisor, each related body corporate of the Franchisor and Harvey Norman Online make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
(2) Each of the Franchisor, each related body corporate of the Franchisor and Harvey Norman Online do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do they accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this website. To the maximum extent permitted by law, each of the Franchisor, each related body corporate of the Franchisor and Harvey Norman Online disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
(3) The use of the information on this website is at your own risk. To the extent permitted by law, each of the Franchisor, each related body corporate of the Franchisor Harvey Norman Online exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, each of the Franchisor, each related body corporate of the Franchisor and Harvey Norman Online limit their liability to the re-supply of the relevant information or services.
(4) You agree to indemnify each of the Franchisor, each related body corporate of the Franchisor and Harvey Norman Online and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia. If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect. If you access this website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Harvey Norman Online makes no representations that the content of this website complies with the laws of any country outside Australia.
15. General
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).
HN Website Terms of Use Version 5.1 August 2014
Terms and Conditions of Sale
1. About Harvey Norman Online
(1) Your purchase of goods from www.harveynorman.com.au (“website”) is subject to these Terms and Conditions of Sale (“Terms”), the Terms of Use, the Returns, Refund and Repair Policy and any Catalogue Terms. If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.
(2) The eComm Store Pty Limited ACN 145 985 815 as trustee for The eComm Store No 2 Trust (trading as Harvey Norman Online) of A1 Richmond Road, Homebush West NSW 2140 (“us”, “our”, “we”, “Harvey Norman Online”), carries on business from the website.
(3) Harvey Norman Online is an independent franchisee that has been granted a franchise by HN Online Franchisor Pty Ltd ACN 148 935 808 (“Franchisor”), and a limited licence by a related body corporate of the Franchisor to trade as “Harvey Norman Online” from the website.
(4) Each enterprise carrying on business under the name or style including the words "Harvey Norman" from a franchised store located in a Harvey Norman Complex is operated by another independent franchisee pursuant to another franchise granted by a related body corporate of the Franchisor ("Other Harvey Norman Franchisee" or “Harvey Norman Store”).
(5) The goods and services described in this website are available from Harvey Norman Online only (unless the goods or services are specified as “available in store only”), and will be available for you to make an offer to Harvey Norman Online via the website to purchase at the specified price on or before the end date specified in a current catalogue, or until otherwise removed from the website or as specified, and where Harvey Norman Online accepts your offer, Harvey Norman Online will sell the goods or services to you in accordance with these Terms and any Catalogue Terms.
(6) Harvey Norman Online does not make, or authorise any offer or representation that is specified as “available in store only” or otherwise is made by any Other Harvey Norman Franchisee and does not represent that any goods or services in this website will be offered by or available from any Other Harvey Norman Franchisee at the specified price, or at all.
(7) Goods or services specified as “available in store only” may not be on display or available from each Other Harvey Norman Franchisee, and where the goods or services are available from an Other Harvey Norman Franchisee, the price for those goods or services may vary from the price shown in this website. Please call 1300 GO HARVEY (1300 464 278) before attending any Harvey Norman Complex to enquire whether an Other Harvey Norman Franchisee has the goods or services on display or available. Each Other Harvey Norman Franchisee has a Raincheck Policy.
(8) Each of the Franchisor, and each related body corporate of the Franchisor does not publish, make, or authorise any offer or representation by this website and does not represent that any goods or services in this website will be offered by or available from any Other Harvey Norman Franchisee at the specified price, or at all, or otherwise sell any goods or services to consumers throughout Australia under the name or style including the words “Harvey Norman”.
(9) You and Harvey Norman Online may enter into a sale contract for the sale and supply of products, by you making an offer to Harvey Norman Online via the website, to purchase goods at the specified price, subject to these Terms.
(10) The “Harvey Norman” logo and words are registered trade marks of Harvey Norman Retailing Pty Ltd and used under a limited license by Harvey Norman Online and by Other Harvey Norman Franchisees.
(11) In these terms:
- “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website.
- a reference to a “third party” in these terms includes a reference to any agent or contractor of Harvey Norman Online, the Franchisor, or of any of their related bodies corporate, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfilment of Orders made through the website, and includes any of them.
- a reference to the "websites" means harveynorman.com.au.
- "Order" means an offer made by you in response to an invitation to treat made by Harvey Norman Online via the website or via a My Offer Email.
2. User Agreement
(1) By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.
(2) These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the terms for amendments each time you use the website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.
3. Guests and Registered Users
(1) You may access and/or use the website as a guest or as a member.
(2) To become a member of the website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting our Customer First Team.
(3) You will receive an email from us as soon as practicable after you create your membership account.
(4) We only permit one registration per email address.
(5) You must not use another members’ account without permission.
(6) You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
(7) If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact our Customer First Team.
(8) We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these terms.
4. Legal Capacity
(1) You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.
(2) Any Order and/or purchase made by you using this website is an acknowledgement by you that you:
i. are over the age of eighteen (18) years;
ii. accept these terms;
iii. agree that you have entered into a legal contract with Harvey Norman Online in relation to these terms; and
iv. these terms, together with your order, constitute the entire agreement between you and Harvey Norman Online for the supply of products.
(3) Harvey Norman Online reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage Harvey Norman Online may suffer as a result of a transaction entered into by a minor.
5. Orders
(1) We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
(2) Representations of products for sale made by Harvey Norman Online via the website do not constitute an offer to sell but an invitation to treat.
(3) You and Harvey Norman Online may enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:
(i) placing an electronic Order for the products using the website;
(ii) you confirming the Order details in accordance with the procedure on the website;
(iii) you making payment in full (plus any applicable delivery charges) on the website; and
(iv) the acceptance of that offer by Harvey Norman Online.
(4) Once you have placed your Order, you cannot cancel or revoke your Order, unless expressly provided for in these Terms.
(5) When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the product(s) only when:
(i) any requirements set out in these terms have been met;
(ii) the electronic instruction containing the offer from you enters and is recorded in our database;
(iii) a record is created and stored in our database; and
(iv) Harvey Norman Online receives in its account full payment from you for the product (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
(6) You acknowledge that:
(i) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by Harvey Norman Online for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems;
(ii) to the extent permitted by law, Harvey Norman Online is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason;
(iii) Harvey Norman Online may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and
(iv) Harvey Norman Online may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
(7) You will receive an email from Harvey Norman Online as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact the Customer First Team.
(8) If your Order is not accepted by Harvey Norman Online, Harvey Norman Online will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
(9) Harvey Norman Online may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
(10) Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If Harvey Norman Online cannot supply a particular product, Harvey Norman Online will notify you by telephone or email as soon as possible.
(11) Harvey Norman Online will be deemed to have accepted your Order when your Order is delivered to your specified delivery address or on collection of your Order from a Harvey Norman Store.
6. My Offer via Live Chat
(1) You may request and Harvey Norman Online may provide, a quote for you to purchase products from Harvey Norman Online at a specified price, via the Live Chat function on the website (“My Offer Price”).
(2) At the conclusion of the Live Chat session, Harvey Norman Online will email to you an unique link to be used by you should you decide to make an offer to Harvey Norman Online to purchase product from Harvey Norman Online at the My Offer Price (“My Offer Email”).
(3) Representations of products for sale made by Harvey Norman Online via the My Offer Email do not constitute an offer to sell but an invitation to treat.
(4) You and Harvey Norman Online may enter into a contract for the sale and supply of product by you making an offer via the website to purchase the product at the My Offer Price by you “clicking” on the unique link contained in the My Offer Email and you otherwise complying with these Terms, including without limitation, clause 5 of these Terms.
(5) The My Offer Price is only redeemable by you using the unique link via the website.
(6) The My Offer Price may only be used once by you, and you cannot purchase multiple items of a product at the My Offer Price unless noted otherwise in the My Offer Email.
(7) The unique link contained in the My Offer Email is valid for 24 hours from the time of issue by Harvey Norman Online. Upon expiry, you will be required to re-enter a Live Chat session to negotiate an alternate My Offer price.
(8) The My Offer Price cannot be used in conjunction with any other offers available on the website.
7. Gift Cards
(1) eGift Cards may be purchased from Harvey Norman Online. Please see Gift Card Terms of Use.
(2) eGift Cards purchased from Harvey Norman Online are delivered to the email address nominated by you in your order, at no additional cost to you. You must ensure you enter the correct email address for delivery of the eGift Card, as Harvey Norman Online will not be able to reissue or cancel an eGift Card that has been sent to an incorrect email address and which has been subsequently redeemed by another party.
(3) Harvey Norman Online accepts Gift Cards as a payment option for any Order and a customer may redeem up to four Gift Cards to complete their purchase with Harvey Norman Online.
(4) Your Gift Card balance may be viewed online at www.harveynorman.com.au/giftcard/balance/check
8. Price
(1) Prices shown are in Australian dollars and include GST where applicable. Prices may not include delivery and handling charges. Prices are subject to change.
(2) Each published saving in respect of a product is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of Harvey Norman Online.
(3) Images of products shown without any advertised price beside that image are not offered for sale.
(4) Unless otherwise stated, any accessories shown in any image of products are not included in the price.
(5) We reserve the right to correct any errors published on the website.
9. Payment
(1) All payments must be made in full prior to delivery.
(2) Payments must be made via the TNS or PayPal secure payment gateway facilities accessible via the website and will be subject to any terms and conditions of these providers.
10. Supply and Delivery
(1) Subject to you complying with these Terms and acceptance of your Order by Harvey Norman Online, Harvey Norman Online will sell and supply the products to you as shown on your Order confirmation.
(2) Products may not be available for immediate delivery. Harvey Norman Online will endeavour to deliver your Order to you within ten (10) days of the date you placed your Order, except if the Order is for an item of furniture.
(3) Items of furniture are generally not held in stock and will be required to be ordered. You agree that your Order for any item of furniture may take up to ten (10) weeks to be delivered to you from the date you placed your Order. This timeframe is the average manufacturing lead time required by suppliers. Harvey Norman Online will contact you on receipt of your Order to notify you of the indicative delivery date.
(4) When you complete your Order you will be prompted to select whether you wish to collect your Order from a Harvey Norman Store or to have the Order delivered to an address specified by you.
(5) Other than in respect of Orders for furniture, regional or remote areas, if Harvey Norman Online gives you notice that it will be unable to deliver your Order within 10 business days of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and Harvey Norman Online will arrange for a full refund of any payment made by you to be processed.
(6) Delivery times may be greater than 10 business days for regional or remote areas.
11. Delivery by Post or Carrier
(1) The terms of this clause apply where you select to have your goods delivered to a specified address.
(2) The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
(3) On receipt of your Order by Harvey Norman Online, your Order will be dispatched to your specified delivery address generally within 10 business days of the date you placed your Order.
(4) If you Order large or bulky items, Harvey Norman Online will contact you by telephone or email to arrange with you a suitable time for delivery.
(5) You will be required to be available in person to accept delivery of your Order.
(6) If you wish to change the delivery date or delivery address you must the Customer First Team know at least 48 hours prior to the dispatch of your Order.
(7) Harvey Norman Online will use its best endeavours to deliver your Order within any stated timeframes for dispatch, however Harvey Norman Online does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
(8) If you select the “Scheduled Delivery” or “Same Day Delivery” option, and after receiving your Order, Harvey Norman Online determines it is unable to deliver your Order at the scheduled time (for whatever reason), Harvey Norman Online will contact you by phone or email to arrange an alternate time for delivery, and will refund to you the price you paid for delivery of those goods. Harvey Norman Online will also give you the option of cancelling your Order and receiving a full refund of the price you paid for those goods if you are not satisfied with the alternative delivery time.
(9) You must advise at the time you place your Order via the website or later when you discuss delivery with Harvey Norman Online, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
(10) Harvey Norman Online cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
12. Orders for Collection at a Harvey Norman Store
(1) The terms of this clause apply where you select to collect your Order from a Harvey Norman Store.
(2) If you select to collect your goods from a Harvey Norman Store, a representative of the relevant Harvey Norman Store will contact you by telephone or email to notify you when the Order is available for collection.
(3) Orders for collection at a Harvey Norman Store must be collected within 21 days of the relevant Harvey Norman Store giving you notice by telephone or by email that your Order is available for collection. If your Order is not collected within this time, the relevant Harvey Norman Store has the right to allocate those goods to another customer and reorder the goods for you.
13. Title and risk in goods
Title and risk in the products, such as loss and damage, pass to you on delivery or collection, as the case may be.
14. PayPal and credit card fraud
(1) The website employs the latest in Secure Sockets Layer technology from Comodo, TNS and PayPal secure payment gateway to secure our payment systems.
(2) Your purchase from Harvey Norman Online is subject to fraud analytic pre-screening which is administered by a third party fraud detection service, Accertify. In the event that your purchase from Harvey Norman Online is under review after the fraud analytic pre-screening process, you may be contacted by Accertify. Accertify may contact you by SMS or by phone call. The SMS will include your purchase confirmation number and a number for you to contact Accertify.
(3) To the extent permitted by law, each of Harvey Norman Online and the Franchisor will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card or PayPal account is fraudulently used or is used in an unauthorised manner.
15. Disclaimer and Indemnity
(1) To the extent permitted by law, each of Harvey Norman Online and the Franchisor and each of their related bodies corporate exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
(i) errors, mistakes or inaccuracies on the website;
(ii) you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
(iii) personal injury or property damage of any kind resulting from your access or use of the website;
(iv) any unauthorised access to or use of the websites secure servers;
(v) any interruption or cessation of transmission to or from the website;
(vi) any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or
(vii) the quality or fitness for any purpose of any linked sites.
(2) Except as expressly provided in these terms, and to the fullest extent allowed by the law, Harvey Norman Online and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.
(3) You will at all times indemnify, and keep indemnified, Harvey Norman Online, the Franchisor, and each of their related bodies corporate, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.
(4) This clause is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth).
16. Order Enquiries
If you have any query about the progress of your Order please contact the Customer First Team. Please have your Order number handy as shown on the email confirmation.
17. Damaged or Faulty Products and Refund Policy
(1) If any product ordered by you arrives damaged or is not of acceptable quality you may have:
- (a) rights under our Refund, Returns and Repair Policy;
- (b) legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory; and/or
- (c) to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
(2) If your Order arrives damaged, please contact the Customer First Team.
18. Privacy and Personal Information
(1) Our Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
(2) The privacy of your personal information is important to Harvey Norman Online.
(3) Harvey Norman Online and its third parties may collect personal information directly from you when you register as a member of the website, when you place an Order, or when you contact our Customer First Team. Personal information may include your name, residential and/or postal address, telephone number and email address.
(4) Your personal information is not collected if you only browse this website.
(5) Online payments are handled by TNS and Paypal. Harvey Norman Online does not store your credit card or banking details. Please check the www.tnsi.com and paypal.com.au websites for details of their privacy policies and security measures.
(6) Each of Harvey Norman Online, the Franchisor, their related bodies corporate and their authorised third parties, may use your personal information for the purposes for which you give it to any of them and for their own internal purposes. You agree that Harvey Norman Online and/or its third party may use your email address to send you messages concerning your membership account, any Orders you place and information about the products sold via the website that Harvey Norman Online thinks may be of interest to you. If you would prefer not to receive promotional or other material from Harvey Norman Online or its third parties, please let us know and Harvey Norman Online will respect your request. You also agree that Harvey Norman Online may contact you by telephone to arrange delivery or collection of your Order.
(7) You may request Harvey Norman Online to remove your personal information from its database by emailing the Customer First Team
(8) For further details about Harvey Norman Online’s privacy practices please view the Privacy Policy on this website. Should you have any questions concerning your privacy, please contact our Customer First Team or the Privacy Officer at HNPrivacy.Officer@au.harveynorman.com.
19. Force Majeure
Harvey Norman Online will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
20. Governing Law
(1) These terms will be governed by and interpreted in accordance with the laws of New South Wales, Australia and you irrevocably submit to the non exclusive jurisdiction of the Courts of New South Wales, Australia. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.
(2) If you access the website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. Harvey Norman Online makes no representations that the content of the website complies with the laws of any country outside Australia.
21. Severability
If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Harvey Norman Online.
22. Transfer and Assignment
If Harvey Norman Online merges, sells or otherwise change control of its business or this website to a third-party, Harvey Norman Online reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that Harvey Norman Online has collected from you and any agreements it has made with you
23. Waiver
The failure by Harvey Norman Online to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Harvey Norman Online.
