Discover Samsung Care
Refrigerator
Samsung Care® means you can chill even when your refrigerator can't.
Family HubTM Benefits
As a Samsung Family HubTM customer, you’ll be covered by both Samsung Care® and Samsung Care® Premium. This means you’ll get everything from free replacement water filters to complimentary product health checks so your fridge always works as it should. This offer is available on Family HubTM purchases made after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials help keep your fridge in peak condition.
Free Health Check
Having the option of a free courtesy call and a maintenance visit means you’ll get the best from your purchase.*
* T&Cs apply
Free Replacement Filters
Samsung will send you free replacement water filters or new shelves if ever they’re needed.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Enjoy total peace of mind in the event of accidental damage with a discount on parts.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Samsung can get to you within 24 hours, on a day that suits you (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Extended hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you can get help at a time that works for you.
*T&Cs apply, metro areas only.
Chef Collection Benefits
Samsung Chef Collection customers receive both Samsung Care® and Samsung Care® Premium so everything from free replacement shelves to complimentary product health checks are available when required. This offer extends to Samsung Chef Collection purchases made after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials help keep your fridge in peak condition.
Free Health Check
Having the option of a free courtesy call and a maintenance visit means you’ll get the best from your purchase.*
* T&Cs apply
Free Replacement Filters
Samsung will send you free replacement water filters or new shelves if ever they’re needed.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Enjoy total peace of mind in the event of accidental damage with a discount on parts.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Samsung can get to you within 24 hours, on a day that suits you (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Thanks to Samsung's extended home repair hours (Mon-Fri 7am-8pm, Sat 9am-5pm), you can get help at a time that works for you.
*T&Cs apply, metro areas only .
French Door Benefits
Samsung French Door customers receive both Samsung Care® and Samsung Care® Premium so everything from free replacement shelves to complimentary product health checks are available when required. This offer extends to Samsung Frecnh Door purchases made after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials help keep your fridge in peak condition.
Free Health Check
Having the option of a free courtesy call and a maintenance visit means you’ll get the best from your purchase.*
* T&Cs apply
Free Replacement Filters
Samsung will send you free replacement water filters or new shelves if ever they’re needed.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Enjoy total peace of mind in the event of accidental damage with a discount on parts.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Samsung can get to you within 24 hours, on a day that suits you (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Thanks to Samsung's extended home repair hours (Mon-Fri 7am-8pm, Sat 9am-5pm), you can get help at a time that works for you.
* T&Cs apply , metro areas only .
Other Fridges Benefits
With home support on demand, 24/7 chat support and extended home repair hours, Samsung Care® helps you
and your refrigerator stay cool.
Home Support On Demand*
Samsung can get to you within 24 hours, on a day that suits you (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Thanks to Samsung’s extended home repair hours (Mon-Fri 7am-8pm, Sat 9am-5pm), you can get help at a time that works for you.
* T&Cs apply , metro areas only .
Laundry
With Samsung Care® help is always at hand if you have any problems with your washing machine, dryer or AirDresser.
QuickDriveTM Benefits
Samsung QuickDriveTM customers enjoy the benefits of both Samsung Care® and Samsung Care® Premium. This means you’ll receive free replacement hoses, complimentary product health checks and round-the-clock support to get the most from your purchase. This offer is available on QuickDriveTM purchases made after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials help keep your Samsung washer at its best.
Free Health Check
Having the option of a free courtesy call and maintenance visit means you get the most from your Samsung washing machine.*
* T&Cs apply
Free Replacement Hoses
Free replacement inlet and outlet hoses mean you’ll have what you need for the best results.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Accidents happen. Discount off replacement parts means you don’t need to fret when they do.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Longer hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you get assistance at a time that’s convenient.*
*T&Cs apply, metro areas only.
FlexWashTM Benefits
Samsung FlexWashTM customers enjoy the benefits of both Samsung Care® and Samsung Care® Premium. This equates to first-class support in the form of free product health checks, complimentary replacement hoses and much more. This offer is available on Samsung FlexWash purchases made after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials help keep your Samsung washer at its best.
Free Health Check
A free courtesy call and maintenance visit ensure you get the most from your Samsung washing machine.*
* T&Cs apply
Free Replacements
Free replacement inlet and outlet hoses mean you’ll have what you need for the best results.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Accidents happen. Discount off replacement parts means you don’t need to fret when they do.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Longer hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you get assistance at a time that’s convenient.*
*T&Cs apply, metro areas only.
Heat Pump Dryer Benefits
Samsung Heat Pump Dryer (DV90N8289AW and DV90N8288AX) customers enjoy the benefits of both Samsung Care® and Samsung Care® Premium. This means you’ll receive free replacement filters, complimentary product health checks and round-the-clock support to get the most from your purchase. This offer is available on Heat Pump Dryer (DV90N8289AW and DV90N8288AX) purchases made after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials help keep your Samsung washer at its best.
Free Health Check
Having the option of a free courtesy call and maintenance visit means you get the most from your Samsung dryer.*
* T&Cs apply
Free Replacement Filters*
Free replacement filters mean you’ll have what you need for the best results.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Accidents happen. Discount off replacement parts means you don’t need to fret when they do.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Longer hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you get assistance at a time that’s convenient.*
*T&Cs apply, metro areas only.
AirDresser Benefits
With round-the clock support on demand home visits and extended repair hours, Samsung Care ® offers everything you need to get the most from your AirDresser.
Home Support On Demand*
Need a helping hand? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
* T&Cs apply Selected products only, metro areas only .
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Longer hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you get assistance at a time that’s convenient.*
*T&Cs apply, metro areas only.
Other Washer Benefits
With round-the-clock support, on demand home visits and extended repair hours, Samsung Care® offers everything you need to get the most from your washing machine.
Home Support On Demand*
Need a helping hand? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
* T&Cs apply Selected products only, metro areas only .
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Longer hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you get assistance at a time that’s convenient.*
*T&Cs apply, metro areas only.
Television
Thanks to Samsung Care® you'll never miss out on the content that matters to you.
QLED TV Benefits
Samsung QLED TV customers receive both Samsung Care® and Samsung Care® Premium. Get free, replacement remotes, complimentary product health checks and more for a viewing experience that never wanes. This offer is available on QLED TVs purchased after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials ensure your Samsung TV delivers the best viewing experience.
Free Health Check
Get the most from your Samsung TV with a complimentary courtesy call and a free maintenance visit if ever it’s required.*
*T&Cs apply
Free Replacements
Need a replacement remote or a One Clear Connection Cable? Samsung will send you one for free.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Enjoy total peace of mind in the event of accidental damage with a discount on parts.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you best (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Extended hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you can have your TV fixed at a time that suits you.*
*T&Cs apply, metro areas only.
The Frame TV Benefits
Samsung ‘The Frame’ TV customers are covered by both Samsung Care® and Samsung Care® Premium. Receive free replacement remotes, complimentary product health checks and more for complete peace of mind. This offer is available on ‘The Frame’ TVs purchased after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials ensure your Samsung TV delivers the best viewing experience.
Free Health Check
Get the most from your Samsung TV with a complimentary courtesy call and a free maintenance visit, if ever it’s required.*
*T&Cs apply
Free Replacements
Need a replacement remote or a One Clear Connection Cable? Samsung will send you one for free.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Enjoy total peace of mind in the event of accidental damage with a discount on parts.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you best (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Samsung’s extended home repair hours (Mon-Fri 7am-8pm, Sat 9am-5pm) mean you can have your TV fixed at a time that suits you.*
*T&Cs apply, metro areas only .
The Serif TV Benefits
Samsung 'The Serif' TV customers are covered by both Samsung Care® and Samsung Care® Premium. Receive free replacement remotes, complimentary product health checks and more for complete peace of mind. This offer is available on 'The Serif' TVs purchased after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials ensure your Samsung TV delivers the best viewing experience.
Free Health Check
Get the most from your Samsung TV with a complimentary courtesy call and a free maintenance visit, if ever it’s required.*
*T&Cs apply
Free Replacements
Need a replacement remote or a One Clear Connection Cable? Samsung will send you one for free.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Enjoy total peace of mind in the event of accidental damage with a discount on parts.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you best (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Samsung’s extended home repair hours (Mon-Fri 7am-8pm, Sat 9am-5pm) mean you can have your TV fixed at a time that suits you.*
*T&Cs apply, metro areas only .
Terrace TV Benefits
Samsung 'Terrace' TV customers are covered by both Samsung Care® and Samsung Care® Premium. Receive free replacement remotes, complimentary product health checks and more for complete peace of mind. This offer is available on 'Terrace' TVs purchased after December 1st, 2017.
PREMIUM BENEFITS
Free Support
Free home installation checks and tutorials ensure your Samsung TV delivers the best viewing experience.
Free Health Check
Get the most from your Samsung TV with a complimentary courtesy call and a free maintenance visit, if ever it’s required.*
*T&Cs apply
Free Replacements
Need a replacement remote or a One Clear Connection Cable? Samsung will send you one for free.*
*T&Cs apply In addition to Australian Consumer Law.
Peace Of Mind
Enjoy total peace of mind in the event of accidental damage with a discount on parts.*
*T&Cs apply
STANDARD BENEFITS
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you best (excludes Sundays).*
*T&Cs apply Selected products only, metro areas only.
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Samsung’s extended home repair hours (Mon-Fri 7am-8pm, Sat 9am-5pm) mean you can have your TV fixed at a time that suits you.*
*T&Cs apply, metro areas only .
Other TV Benefits
24/7 assistance, extended home repair hours and on demand home support - Samsung Care® has you, and your TV, covered.
Home Support On Demand*
Enjoy the convenience of a home visit within 24 hours, and on a day that suits you best, (excludes Sundays).*
* T&Cs apply Selected products only, metro areas only .
Instant Response
Samsung experts are always on hand to provide you with help and advice whenever you need it.
Extended Home Repair Hours*
Extended hours (Mon-Fri 7am-8pm, Sat 9am-5pm) means you can have your TV fixed at a time that suits you.*
*T&Cs apply, metro areas only.
Understanding your Samsung Care benefits
Terms and conditions
Standard benefits
Speed Assured*
Selected mobile repairs
within 24 hours
*T&Cs apply.
The following terms and conditions apply to Samsung Electronics Australia Pty Ltd's (Samsung) "Speed Assured" 24 hour repair offering:
- Only Mobile Products are covered by the offering, subject to spare parts availability. Mobile Products means Samsung mobile phones, tablets, wearables and smartwatches.
- Only Australian variants of Mobile Products manufactured by Samsung are covered.
- Mobile Products that have fallen outside of their Samsung Express Warranty period may not be covered under the Speed Assured offering. Customers should contact Samsung directly to confirm the position in relation to their Mobile Product.
- Customers must:
- deliver their Mobile Products to a Samsung Authorised Service Location; and
- collect their Mobile Product from the same Authorised Samsung Service Location. Samsung is unable to repair and return a Mobile Product to a customer's home within the same 24 hour period.
Instant Response
Call Centre and
Live Chat Support
For all General Service and Warranty Information, Troubleshooting, Service Centre information Samsung Electronics Australia, Samsung are here for you every day.
Samsung’s customer care team is available to support your Samsung enquiries via the following channels:
(a) Samsung’s call team is available seven days a week, 8am -8pm AEST by calling 1300 362 603
(b) Samsung’s live chat team is available seven days a week, 8am -10pm AEST: start chatting now
Samsung thanks you for your patience and understanding during this time.
Hassle-Free Delivery*
Free home delivery once
repairs are complete
*30 km radius of drop off location only. T&Cs apply.
The following terms and conditions apply to Samsung's "Hassle-Free Delivery" offering, providing customers with an at home delivery service for their repaired Mobile Products:
- Customers must drop off their Mobile Product to an Authorised Samsung service location only – third party or non-Samsung retailer repair locations are not included.
- Customers who have selected a loan device during Samsung's repair booking process are excluded from the Hassle-Free delivery service. This is because loan devices must be returned personally to the Authorised Samsung Service Location, upon return of the loan device, Samsung will provide the Customer with their repaired Mobile Product.
- Delivery is limited to the Customer's nominated address which must be within a 30km radius of the drop-off location (i.e. the Authorised Samsung Service location).
- The Customer (as detailed in Samsung's repair paperwork) must be available to accept delivery of their Mobile Product. If the Customer is not available to accept delivery the Mobile Product will be returned to the Authorised Samsung Service Location for the Customer's later collection.
The following terms and conditions apply to Samsung's "Extended Home Repair Hours" offering (Offer):
- The Offer is only available to Samsung Televisions above 41 inches in size, Refrigerators, Washing Machines, Dryers, Airdresser and Dishwashers (excluding accessories and peripherals) purchased from an Australian retailer authorised by Samsung in relation to this offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products) .
- The Offer is only available to Eligible Products which are located within Metropolitan areas in Australia, for further details please click here
- The Offer is subject to the availability of the Samsung Authorised Service Partner.
- The Offer is available Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offer is not applicable outside these hours or on Sundays or Public Holidays.
- The Offer is only valid during the Eligible Product's Express Warranty period1. For further details regarding the Eligible Product's Express Warranty, please visit www.samsung.com/au/support/warranty
- Customers who wish to exercise the Offer must:
- Provide a valid copy of purchase invoice prior to the service technician arriving to perform the service and
- Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 .
- This Offer is not transferrable, exchangeable or redeemable for cash.
Home Support On Demand*
Within 24 hours, or on a day
that suits you (Mon-Sat)
*T&Cs apply. Selected products only, metro areas only .
The following terms and conditions apply to Samsung's "Home Support on Demand" offering (Offer):
- The Offer is only available to Samsung Televisions above 41 inches in size, Refrigerators, Washing Machines, Dryers, AirDresser and Dishwashers (excluding accessories and peripherals) purchased from an Australian retailer authorised by Samsung in relation to this offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products) .
- Eligible Products which are located within Metropolitan areas in Australia (see here) are able to receive the 24 hour offering to which a Samsung Authorised Service Partner will be available to exercise the Offer within 24 hours or on a preferred date.
- Eligible Products which are located outside of Metropolitan areas in Australia are covered by 48 hour offering to which a Samsung Authorised Service Partner will be available to exercise the Offer within 48 hours or on a preferred date.
- Customer must contact Samsung before 16:00 to be eligible for the 24 hours or 48 hours offering (as applicable).
- The Offer is subject to the availability of the Samsung Authorised Service Partner.
- The Offer is applicable Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offer is not applicable outside these hours or on Sundays or Public Holidays.
- Eligible Products that have fallen outside of their Samsung Express Warranty period may not be covered under the Extended Home Repair Hours offering1. Customers who wish to exercise the Offer in these circumstances should contact Samsung directly to confirm their position in relation to their Eligible Product.
- Customers who wish to exercise the Offer must:
- Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a Service Request; and
- Provide a valid copy of purchase invoice prior the service technician arriving to perform the Service.
- This Offer is not transferrable, exchangeable or redeemable for cash.
Premium benefits
Free Health Check
6 month courtesy call
and maintenance visits*
*T&Cs apply.
The following terms and conditions apply to Samsung's "Free Health Check (TV)" offering (Offer):
- This Offer is only available on Samsung QLED Televisions QA98Q80CAWXXY SP-LSP9TFAXXY, SP-LSP7TFAXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY, QA55Q70CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY, QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA65QN90AAWXXY, QA50QN90AAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY, QA65Q60AAWXXY and QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY and QA65S95BAWXXY), 8K NEO (QA85QN900CWXXY, QA75QN900CWXXY and QA65QN900CWXXY), 4K NEO (QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY and QA55QN85CAWXXY ) OLED (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY, and QA55S90CAWXXY) , Samsung Frame TV series (QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY, QA85LS03BAWXXY, SP-LFF3CLAXXXY and QA32LS03CBWXXY), Samsung Serif TV series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY), Samsung The Terrace TV Series, (QA75LST7TAWXXY, QA65LST7TAWXXY and QA55LST7TAWXXY) Televisions (excluding accessories and peripherals) which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is only valid during the Eligible Product's express warranty period. For further details regarding the Eligible Product's express warranty, please visit www.samsung.com/au/support/warranty
- Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product's Samsung Express Warranty period1.
- Customers who wish to exercise the Offer must:
- Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
- Upload a valid copy of their purchase invoice to validate their registration.
- This Offer is not transferrable, exchangeable or redeemable for cash.
- The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.
Free Health Check
6 month courtesy call
and maintenance visits*
*T&Cs apply.
The following terms and conditions apply to Samsung's "Free Health Check (REF)" offering (Offer):
- The Offer is only available on Family HubTM (SRF630BFH2, SRF651BFH3, SRF671BFH2, SRF825BFH4, SRF662BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH) , French Collection (SR9700BFH, SRF9300BFH and SRF9100BB) and BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N) (excluding accessories and peripherals) which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is only valid during the Eligible Product's Express Warranty period. For further details regarding the Eligible Product's Express Warranty, please visit www.samsung.com/au/support/warranty
- Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product's Samsung Express Warranty period1.
- Customers who wish to exercise the Offer must:
- Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
- Upload a valid copy of their purchase invoice to validate their registration.
- This Offer is not transferrable, exchangeable or redeemable for cash.
- The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.
Free Health Check
6 month courtesy call
and maintenance visits*
*T&Cs apply.
The following terms and conditions apply to Samsung's "Free Health Check (WM)" offering (Offer):
- The Offer is only available to QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSX, WW85T984DSH and WD85T984DSH), excluding accessories and peripherals which is purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products). The Offer is only valid during the Eligible Product's Express Warranty period. For further details regarding the Eligible Product's Express Warranty, please visit www.samsung.com/au/support/warranty
- Customers who make a valid claim will be able to receive two (2) free maintenance visits during the Eligible Product's Samsung Express Warranty period1.
- Customers who wish to exercise the Offer must:
- Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
- Upload a valid copy of their purchase invoice to validate their registration.
- This Offer is not transferrable, exchangeable or redeemable for cash.
- The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.
Free Health Check
6 month courtesy call
and maintenance visits*
*T&Cs apply.
The following terms and conditions apply to Samsung's "Free Health Check (Heat Pump Dryer)" offering (Offer):
- The Offer is only available to Samsung Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV, DV90T8440SH, DV80T5420AW and DV10T9720SV), excluding accessories and peripherals which is purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Product). The Offer is only available during the Eligible Product's express warranty period. For further details regarding the Eligible Product's express warranty, please visit www.samsung.com/au/support/warranty.
- Customers who make a valid claim will be able to receive two (2) free maintenance visits per year during the Eligible Product's express warranty period1.
- Customers who wish to exercise the Offer must:
- Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
- Upload a valid copy of their purchase invoice to validate their registration.
- This Offer is not transferrable, exchangeable or redeemable for cash.
- The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.
Free Replacements
Remote and One Clear Connection cable
*T&Cs apply. In addition to Australian Consumer Law .
The following terms and conditions apply to Samsung's "Free Replacements on Remote and One Clear Connection cable" offering (Offer):
- The Offer is only available to Samsung QLED Series (QA98Q80CAWXXY SP-LSP9TFAXXY, SP-LSP7TFAXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY, QA55Q70CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY, QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA65QN90AAWXXY, QA50QN90AAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY, QA65Q60AAWXXY and QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY and QA65S95BAWXXY), OLED (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY and QA55S90CAWXXY ), 8K NEO (QA85QN900CWXXY, QA75QN900CWXXY and QA65QN900CWXXY ), 4K NEO (QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY and QA55QN85CAWXXY ),Samsung Frame TV Series (SP-LFF3CLAXXXY, QA32LS03CBWXXY, QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY and QA85LS03BAWXXY ), Samsung Serif TV Series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY) Samsung The Terrace TV Series, (QA75LST7TAWXXY, QA65LST7TAWXXY and QA55LST7TAWXXY) (excluding accessories and peripherals) which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is subject to parts availability.
- Each Customer who makes a valid claim is eligible to claim a total of two per item.
- The Offer is only valid during the Eligible Product's Express Warranty period1. For further details regarding the Eligible Product's Express Warranty, please visit www.samsung.com/au/support/warranty
- Customers who wish to exercise the Offer must:
- Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
- Provide a valid copy of their purchase invoice to validate their claim.
- Samsung will endeavor to distribute the remote or One Clear Connection cable (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
- The Offer is designed to cover customers who have lost their remote or One Clear Connection cable or those who simply would like to receive an additional remote or One Clear Connection cable free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their remote or One Clear Connection cable are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.
- This Offer is not transferrable, exchangeable or redeemable for cash.
The following terms and conditions apply to Samsung's "Free Replacements on Water Filter and Shelves" offering (Offer):
- The Offer is only available on Family HubTM (SRF630BFH2, SRF651BFH3, SRF671BFH2, SRF825BFH4 ,SRF662BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH) , French Collection (SR9700BFH, SRF9300BFH and SRF9100BB) and BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N) (excluding accessories and peripherals) which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is subject to parts availability.
- Each Customer who makes a valid claim is eligible to claim a total of two per item.
- The Offer is only valid during the Eligible Product's Express Warranty period1. For further details regarding the Eligible Product's Express Warranty, please visit www.samsung.com/au/support/warranty
- Customers who wish to exercise the Offer must:
- Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
- Provide a valid copy of their purchase invoice to validate their claim.
- Samsung will endeavor to distribute the water filter or shelves (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
- The Offer is designed to cover customers who would simply like to receive additional water filter or shelves free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their water filter or shelves are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.
- This Offer is not transferrable, exchangeable or redeemable for cash.
The following terms and conditions apply to Samsung's "Free Replacements on Inlet or Outlet Hose (WM)" offering (Offer):
- The Offer is only available on QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSH and WD85T984DSH), excluding accessories and peripherals which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is subject to parts availability.
- Each Customer may complete a maximum of two (2) claims per item per year of the Eligible Product's Express Warranty. The Offer is only valid during the Eligible Product's Express Warranty period. For further details regarding the Eligible Product's Express Warranty, please visit www.samsung.com/au/support/warranty
- Customers who wish to exercise the Offer must:
- Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
- Provide a valid copy of their purchase invoice to validate their claim.
- Samsung will endeavor to supply the inlet or outlet hose (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
- The Offer is designed to cover customers who would simply like to receive an additional inlet or outlet hose free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their inlet or outlet hose are faulty should contact Samsung Support via www.samsung.com/au/support or 1300 362 603 for assistance.
- This Offer is not transferrable, exchangeable or redeemable for cash.
The following terms and conditions apply to Samsung’s "Free Replacements on Filter (Heat Pump Dryer)" offering (Offer):
- The Offer is only available on Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV, DV80T5420AW, DV90T8440SH, DV10T9720SV), excluding accessories and peripherals which are purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is subject to spare parts availability.
- Each Customer may complete a maximum of two (2) claims per item per year of the Eligible Product’s express warranty. The Offer is only valid during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit www.samsung.com/au/support/warranty.
- Customers who wish to exercise the Offer must:
- Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care; and
- Upload a valid copy of their purchase invoice to validate their registration.
- Samsung will endeavor to supply the filter (as applicable) via express post within ten (10) business days of claim validation, subject to parts availability.
- The Offer is designed to cover customers who would simply like to receive an additional filter free of charge. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their inlet or outlet hose are faulty should contact Samsung Support via samsung.com.au/support or 1300 362 603 for assistance.
- This Offer is not transferrable, exchangeable or redeemable for cash.
Free Support
Free home installation check, product optimisation and tutorials
The following terms and conditions apply to Samsung’s “Free Support” offering (Offer):
- The Offer is only available on selected Samsung QLED Televisions (QA98Q80CAWXXY, SP-LSP9TFAXXY, SP-LSP7TFAXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY, QA55Q70CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY, QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA65QN90AAWXXY, QA50QN90AAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY, QA65Q60AAWXXY and QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75QN90AAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY and QA65S95BAWXXY), OLED (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY and QA55S90CAWXXY ), 8K NEO (QA85QN900CWXXY, QA75QN900CWXXY and QA65QN900CWXXY ), 4K NEO (QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY and QA55QN85CAWXXY ) , Samsung Frame TV Series (SP-LFF3CLAXXXY, QA32LS03CBWXXY, QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY and QA85LS03BAWXXY), Samsung Serif TV series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY), Samsung The Terrace TV Series, (QA75LST7TAWXXY, QA65LST7TAWXXY and QA55LST7TAWXXY), Family HubTM Refrigerators (SRF630BFH2, SRF651BFH3, SRF671BFH2, SRF825BFH4, SRF662BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH), French Collection (SR9700BFH, SRF9300BFH and SRF9100BB), Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV , DV80T5420AW, DV90T8440SX, DV90T8440SB, DV90T8440SH and DV10T9720SV) , QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSX, WW85T984DSH and WD85T984DSH) and BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N), excluding accessories and peripherals which were purchased on or after the 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is only valid within the first three (3) months from the date of purchase of the Eligible Product.
- The Offer is available Monday to Friday between hours of 07:00 and 20:00 and Saturday between the hours of 09:00 and 17:00. The Offering is not applicable outside these hours or on Sundays or Public Holidays.
- The offer is subject to the availability of the Samsung Authorised Service Centre and is not available in locations that are not serviced by a Samsung Authorised Service Centre.
- Customers who wish to exercise the Offer must:
- Complete registration of their Eligible Product via the Samsung website www.samsung.com/au/samsung-care;
- Upload a valid copy of their purchase invoice to validate their registration
- Contact Samsung Support to request Free Support Service Request.
- This Offer is not transferrable, exchangeable or redeemable for cash.
Peace of Mind
Accidental damage discount on parts*
Important note:
Any purchase on or before 30th of June 2020 will get 50% discount on parts.
Any purchase after 1st of July 2020 will get 25% discount on parts.
*T&Cs apply.
The following terms and conditions apply to Samsung's "Peace of Mind" offering (Offer):
- The Offer is only available on selected Samsung QLED Televisions (QA98Q80CAWXXY, SP-LSP9TFAXXY, SP-LSP7TFAXXY, QA85Q70CAWXXY, QA75Q70CAWXXY, QA65Q70CAWXXY, QA55Q70CAWXXY, QA85Q60CAWXXY, QA75Q60CAWXXY, QA65Q60CAWXXY, QA55Q60CAWXXY, QA55Q60RAWXXY, QA65Q60RAWXXY, QA75Q60RAWXXY, QA82Q60RAWXXY, QA55Q75RAWXXY, QA65Q75RAWXXY, QA75Q75RAWXXY, QA82Q75RAWXXY, QA55Q80RAWXXY, QA65Q80RAWXXY, QA75Q80RAWXXY, QA65Q90RAWXXY, QA75Q90RAWXXY, QA82Q90RAWXXY, QA65Q900RBWXXY, QA75Q900RBWXXY, QA82Q900RBWXXY, QA98Q900RBWXXY, QA55Q900RBWXXY, QA85Q950TSWXXY, QA75Q950TSWXXY, QA65Q950TSWXXY, QA98Q800TAWXXY, QA82Q800TAWXXY, QA75Q800TAWXXY, QA65Q800TAWXXY, QA55Q800TAWXXY, QA75Q95TAWXXY, QA65Q95TAWXXY, QA55Q95TAWXXY, QA85Q80TAWXXY, QA75Q80TAWXXY, QA65Q80TAWXXY, QA55Q80TAWXXY, QA85Q70TAWXXY, QA75Q70TAWXXY, QA65Q70TAWXXY, QA55Q70TAWXXY, QA75Q60TAWXXY, QA65Q60TAWXXY, QA55Q60TAWXXY, QA65QN90AAWXXY, QA55QN90AAWXXY, QA50QN90AAWXXY, QA85QN85AAWXXY, QA75QN85AAWXXY, QA65QN85AAWXXY, QA55QN85AAWXXY, QA65Q80AAWXXY, QA55Q80AAWXXY, QA85Q70AAWXXY, QA75Q70AAWXXY, QA65Q70AAWXXY, QA55Q70AAWXXY, QA85Q60AAWXXY, QA75Q60AAWXXY, QA65Q60AAWXXY, QA85QN900AWXXY, QA75QN900AWXXY, QA65QN900AWXXY, QA85QN800AWXXY, QA75QN800AWXXY, QA65QN800AWXXY, QA65QN700AWXXY, QA75QN700AWXXY, QA75Q60BAWXXY, QA85Q60BAWXXY, QA55Q70BAWXXY, QA65Q70BAWXXY, QA75Q70BAWXXY, QA85Q70BAWXXY, QA55Q80BAWXXY, QA65Q80BAWXXY, QA75Q80BAWXXY, QA85Q80BAWXXY, QA55QN85BAWXXY, QA65QN85BAWXXY, QA75QN85BAWXXY, QA85QN85BAWXXY, QA55QN90BAWXXY, QA65QN90BAWXXY, QA75QN90BAWXXY, QA85QN90BAWXXY, QA55QN95BAWXXY, QA65QN95BAWXXY, QA75QN95BAWXXY, QA65QN700BWXXY, QA75QN700BWXXY, QA65QN800BWXXY, QA75QN800BWXXY, QA85QN800BWXXY, QA65QN900BWXXY, QA75QN900BWXXY, QA85QN900BWXXY, QA55S95BAWXXY and QA65S95BAWXXY), OLED (QA77S95CAWXXY, QA65S95CAWXXY, QA55S95CAWXXY, QA77S90CAWXXY, QA65S90CAWXXY and QA55S90CAWXXY ), 8K NEO (QA85QN900CWXXY, QA75QN900CWXXY and QA65QN900CWXXY ) 4K NEO (QA85QN90CAWXXY, QA75QN90CAWXXY, QA65QN90CAWXXY, QA55QN90CAWXXY, QA50QN90CAWXXY, QA43QN90CAWXXY, QA85QN85CAWXXY, QA75QN85CAWXXY, QA65QN85CAWXXY and QA55QN85CAWXXY ), Frame Televisions (SP-LFF3CLAXXXY, QA32LS03CBWXXY, QA43LS03RAWXXY, QA55LS03RAWXXY, QA65LS03RAWXXY, QA43LS05TAWXXY, QA75LS03TAWXXY, QA65LS03TAWXXY, QA55LS03TAWXXY, QA50LS03TAWXXY, QA43LS03TAWXXY, QA75LS03AAWXXY, QA65LS03AAWXXY, QA55LS03AAWXXY, QA50LS03AAWXXY, QA43LS03AAWXXY, QA65LS03BAWXXY, QA75LS03BAWXXY and QA85LS03BAWXXY ), Samsung Serif TV Series (QA43LS01RAWXXY, QA55LS01RAWXXY, QA55LS01TAWXXY, QA55LS01TAWXXY, QA43LS01TAWXXY, QA65LS01BAWXXY and QA65LS01BBWXXY), Samsung The Terrace TV Series, (QA75LST7TAWXXY, QA65LST7TAWXXY and QA55LST7TAWXXY)Family HubTM Refrigerators (SRF630BFH2, SRF651BFH3, SRF671BFH2 and SRF825BFH4, SRS656MBFH4, SRF7500BB, SRF7500SB, SRF9700BFH and SRF9300BFH), French Collection (SR9700BFH, SRF9300BFH and SRF9100BB), Heat Pump Dryer (DV90N8289AW, DV90N8288AX, DV10R8540GV , DV80T5420AW, DV90T8440SX, DV90T8440SB, DV90T8440SH and DV10T9720SV) , QuickDriveTM (WW85M74FNOR, WW85M64FOPW, WD85N74FNOR, WW85M74GNOR, WW85M74FNOO, WW85T984DSX, WW85T984DSH and WD85T984DSH) and BESPOKE (SRFX9550N, SRFX9500N, SDFX3100N, SDFX3500N and SRLX4100N), excluding accessories and peripherals which were purchased on or after 1 December 2017 from an Australian retailer authorised by Samsung in relation to this Offer and excludes non-Australian Samsung products, second-hand, refurbished or demonstration products, and products sold by online bidding and auction websites (Eligible Products).
- The Offer is only available with the purchase of the following spare parts:
(a).in respect of all TV products defined above as an Eligible Product – panels only; and
(b). in respect of all other products defined above as an Eligible Product (with the exception of TV products) – all spare parts, (Selected Spare Parts).
- For the purposes of this Offer, “Discount” means:
(a). for customers who purchased an Eligible Product on or after 1 July 2020 (based on the customer’s proof of purchase), a discount of 25% off the invoice amount applicable to the cost of Selected Spare Parts; or
(b). for customers who purchased an Eligible Product prior to 1 July 2020 (based on the customer’s proof of purchase), a discount of 50% off the invoice amount applicable to the cost of spare parts.
- The Offer is only valid during the Eligible Product’s express warranty period1. For further details regarding the Eligible Product’s express warranty, please visit http://www.samsung.com/au/support/warranty/. Customers may make up to two (2) “Peace of Mind” claims during each year of the Eligible Product’s express warranty period.
- Customers with an Eligible Product who make a valid claim will be able to receive the relevant Discount in the event the Eligible Product suffers from customer induced damage or is otherwise not covered by Eligible Product’s express warranty or the Australian Consumer Law.
- The Discount provided by the Offer does not extend to any labor charges which may be payable.
- Repair Services must be completed by a Samsung Authorised Partner Only.
- Customers who wish to exercise the Offer must:
(a). Contact Samsung Support to complete a Repair Service Request - The Offer is designed to cover circumstances where the Eligible Product suffers from customer induced damage. Nothing in these terms and conditions are intended to exclude, restrict or modify any rights that you may have under the Australian Consumer Law or any other applicable legislation and customers who believe that their Eligible Product is suffering a manufacturing fault should contact Samsung Support via samsung.com.au/support or 1300 362 603 for assistance.
- This Offer is not transferrable, exchangeable or redeemable for cash.
1 Consumer entitlements under the Australian Consumer Law may however persist.
View Metropolitan Areas
See the postcodes of each state below for all Metropolitan Areas covered by Samsung Electronics Australia
New South Wales
30km radius from Parramatta City
Victoria
30km radius from Melbourne City CBD
Queensland
30km radius from Brisbane City CBD
South Australia
30km radius from Adelaide City CBD
Western Australia
30km radius from Perth City CBD
Your Rights Under the Australian Consumer Law
Last Updated Date : 13 February 2018
This page is provided for consumer information purposes only and is not intended to be a complete or exhaustive summary of the Australian Consumer Law. Further information can be found at www.consumerlaw.gov.au.
1. Statutory Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The ACL contains statutory guarantees that apply to goods sold by Samsung Electronics Australia Pty Ltd (ACN 002 915 648) (Samsung) in Australia. These guarantees require:
- Goods to be of acceptable quality, that is, fit for the purpose for which goods of the same kind are commonly supplied, acceptable in appearance and finish, safe and durable, based on what a consumer would reasonably expect given the nature, price and description of the goods. The goods should also be free from defects that were not obvious or drawn to the consumer's attention at the time of purchase;
- Goods to be reasonably fit for a purpose disclosed, either expressly or by implication, and relied upon by the consumer;
- Goods to be the same as their description, sample or model;
- Samsung to ensure repair facilities for the goods are reasonably available for a reasonable period after the goods are supplied;
- The seller to have good title to the goods;
- The consumer to have the right to undisturbed possession of the goods; and
- The goods to be free from any security, charge or encumbrance not disclosed or known to the consumer.
These guarantees may continue to apply after your Samsung express warranty (where applicable) has expired.
Nothing in your Samsung express warranty (where applicable) or in any other material produced by Samsung purports to modify or exclude the statutory guarantees, or other legal rights, under the ACL that are unable to be so modified or excluded. For further information on the Samsung express warranty, please visit www.samsung.com/au/support/warranty.
2. Statutory Remedies
If goods sold by Samsung or a retailer do not meet a statutory guarantee, you are entitled to a remedy from either Samsung or the retailer. The ACL distinguishes between 2 types of faults: (i) a major failure; and (ii) a non-major failure.
Under the ACL, a major failure will occur where:
- The goods would not have been acquired by a reasonable consumer if they were aware of the issue;
- There is a significant departure from the supply description, or sample or demonstration model;
- The goods are unsafe; or
- If one of the following occurs which cannot be remedied easily within a reasonable time:
- The goods are substantially unfit for their purpose; or
- The goods are unfit for a disclosed purpose made known prior to acquisition.
A non-major failure is any failure that is not a major failure.
The following statutory remedies are available:
- Where the goods can be repaired and the failure to comply with the guarantee is not a major failure (as defined in the ACL), Samsung or the retailer may (at their election):
- Repair the goods;
- Replace the goods with the same or similar product; or
- Refund you the amount paid or payable for the goods.
In each case the appropriate remedy provided will depend on a number of factors, including:
- What is reasonable in the circumstances;
- The nature of the fault;
- The type of good;
- The length of time that you have owned the good; and
- Any other relevant circumstances relating to the supply of the goods.
If Samsung or the retailer fails to remedy the failure or fails to do so within a reasonable time, you may reject the goods or require Samsung or the retailer to pay the cost of repairing or replacing the goods.
- Where the goods cannot be repaired or the failure to comply with the warranty is a major failure (as defined in the ACL), you may reject the goods or require Samsung to pay compensation for any reduction in the value of the goods below the price paid or payable by the consumer for the goods. If you reject the goods, you are entitled to, at your election, a repair of the goods, a replacement product, or a refund of the amount paid or payable by you for the goods.
- You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
HOWEVER, you will not be entitled to a remedy where:
- You purchased the goods at a sale by auction (as defined under the ACL);
- The loss or damage suffered was not reasonably foreseeable as a result of the failure to comply with a statutory guarantee;
- The specific defect about which you have made a claim was specifically brought to your attention prior the purchase of the product;
- The defect about which you have made a claim was caused by you having misused or abused the goods, or where you have failed to properly maintain the goods (including failing to follow the instructions in the user manual provided with the goods); and
- The failure to comply with the guarantee occurred only because of a cause independent of human control and after the goods left the control of Samsung or the retailer, for example, acts of God.
3. Further Information on the Australian Consumer Law
You can find further information on your rights under the ACL by visiting www.consumerlaw.gov.au.
Questions we’re frequently asked regarding the Australian Consumer Law!
1. Who can I contact if my Samsung product has a manufacturing fault?
If you purchased your Samsung product in Australia and think you are entitled to a remedy, you can contact:
- Harvey Norman , or alternatively Samsung, either by telephone on 1300 362 603 or by live chat or email at www.samsung.com/au; or
- the retailer from whom you purchased your Samsung product.
2. What remedies are available if my Samsung product has a manufacturing fault?
We’re not in the business of making defective products, but in some cases manufacturing faults occur.
In Australia, our goods come with statutory guarantees set out in the ACL. If your product suffers from a manufacturing fault that is not a major failure and that can be repaired, Samsung (or the retailer) may choose to repair the product, provide you with a replacement product or provide you with a refund. If your Samsung product is suffering from a major failure, you have the right to choose to have the product repaired, replaced or to receive a refund.
If you have suffered loss or damage because your Samsung product failed to comply with a consumer guarantee, you may be entitled to compensation if it was reasonably foreseeable that you would suffer such loss or damage as a result of such a failure.
3. What is a major failure?
A manufacturing fault will be a major failure if a reasonable consumer, aware of the issue, would not have purchased the product. A major failure can also occur where:
- there is a significant departure from the supply description, sample or demonstration model; or
- the product is substantially unfit for its purpose, or is unfit for a purpose made known before the purchase, and this cannot be remedied easily within a reasonable time.
4. What happens if my Samsung express warranty has expired?
Your rights under the ACL are separate from your rights under any express warranty that we provide with your Samsung product. You may still have rights under the ACL with respect to a manufacturing fault, even if your Samsung express warranty (where applicable) has expired. Nothing in a Samsung express warranty alters the rights that you have under the ACL.
If you think your Samsung product has a manufacturing fault, please refer to FAQ 1 above for further details about who you can contact.
5. Do I have to pay to exercise rights that I have under the ACL?
You do not have to pay for exercising your rights in respect of faulty products under the ACL.
6. Are there circumstances in which I will not be entitled to an ACL remedy from Samsung?
You will not be entitled to an ACL remedy from Samsung where the relevant fault was caused by you misusing or abusing the product, or where you have failed to properly maintain the product (including by failing to follow the instructions in the Samsung user manual).
You will not be entitled to an ACL remedy where you simply change your mind, or if the specific defect was brought to your attention before you purchased the product.
7. What if I purchased my Samsung product at an auction?
Some consumer guarantees do not apply to products where the supply occurred by way of sale at auction, run by an auctioneer acting as agent for the owner of the products.
8. Do I need to keep my receipt?
Your receipt is your best proof of purchase. Samsung strongly recommends that you keep a copy of your receipt after you have purchased your Samsung product.
Samsung requires a proof of purchase to verify that you purchased the product, to confirm the price that you paid for the product and the date of purchase.
This information is important to ensure that you receive the ACL remedy to which you are entitled.
If you cannot locate your proof of purchase, Samsung recommends contacting the retailer from whom you purchased the product to check whether they are able to provide a copy to you.
Samsung also encourages consumers to register products at www.samsung.com/au/support/warranty as soon as possible after purchase so we can help you more quickly and efficiently should you need to contact us about your product in the future.
9. Where can I find more information?
Further information in relation to the consumer guarantees under the ACL is available at www.consumerlaw.gov.au.
Samsung Electronics Australia Pty Ltd (ACN 002 915 648).
3 Murray Rose Avenue, Sydney Olympic Park NSW 2127, Australia.
