Contactless Click & Collect

Regional Victoria customers can pick up in-stock products from their local store using Click & Collect or using the new Contactless Click & Collect service. Greater Melbourne customers can also choose Contactless Click & Collect to pick up their purchase.

You can now safely collect your Harvey Norman Online purchase from the carpark of your selected pick up store*, completely contact free.

Use the 'Free pick up in store' option in the cart and choose your preferred pick up location.

A 'ready to pick up' email will be sent to you when your purchase is ready for collection.

Click the ‘I'm on my way’ link in the email for instructions on where to park.

On arrival, stay in your car and click the ‘I'm here’ button and provide your car details to help us find you.

A staff member will safely deliver your purchase to your car, completely contact free.

You can view all Harvey Norman store* details and opening hours here. You’ll receive an email when your purchase is ready for collection and this will provide details on how to pick up your purchase, completely contact free! *Please Note: Warehouse hours may vary from store hours.

Absolutely! You can have your online purchase safely delivered to your home.

Delivery times are dependent on the store stock levels in your local area. Use the delivery calculator when shopping, for an estimation of when your products may be dispatched. Need an item quicker? Use Click & Collect for 1 hour* pick up from your local store.

General Delivery Timeframes:

• In stock items – Typically dispatched in 2-4 business days**
• Customer Direct items – Typically dispatched in 4-10 business days**

**In some instances, your item may not be dispatched within these time frames and you will be notified as soon as possible.

*Terms and Conditions

Absolutely! Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner’s website, where you can monitor the tracking process. We recommend order tracking as it offers:

• Reassurance that your order has been processed
• Visibility on the shipping status
• An estimated delivery date

For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.

If you believe your item is damaged or not working is it should, please Contact Us for assistance from our Customer Service team.

All Harvey Norman stores in Regional Victoria remain open and have implemented strict guidelines to ensure a safe environment for all customers and staff, including:

• Minimising the number of people shopping
• Maintaining social distancing
• Increased cleaning and thorough sanitisation
• Practicing good hygiene