Refunds, Cancellations, Warranty
Where would you like to shop?
How can we help you?
- Can I return an item purchased online?
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You may return an online purchase by contacting our Customer First Team. More information on returns can be found in the Refund, Return and Repair Policy.
- I have a problem with my new product, can I return it?
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You may return goods we have delivered to you by mail by contacting our Customer First Team. See the Refund, Return and Repair Policy for more information.
- How do I return a faulty product?
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To return a faulty product please contact our Customer First Team as soon as possible. For more information on returns, please read the Refund, Return and Repair Policy.
- My new product arrived damaged. How do I return it?
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Please contact the Customer First Team as soon as possible. After reviewing the claim, Harvey Norman Online will get in touch with you to discuss the options available to resolve the issue. For more information, please read the Refund, Return and Repair Policy.
- What is Product Care®?
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With Product Care Replacement Plans you have certainty that your Product is covered for a specific period for an Eligible Fault and that you will obtain a Replacement product. For more information please see Product Care®.
- What do I do with a faulty product under Product Care®?
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Product Care’s range of support options ensure you experience an easy, hassle free process when you need to talk to the Product Care team about your Product Care®.
Making a Product Care claim is simple:
- Register your claim online at www.productcareclaims.com or call our Customer Care team on 1300 880 459.
- Have your original purchase receipt handy to register the details of your claim.
- Your Product will be assessed and in the event of an Eligible Fault you will be entitled to a replacement product if you purchased a Product Care Replacement Plan or a repair, if you purchased a Product Care Coffee Plan.
For more information please see Product Care®.
- Has my product been recalled?
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For more information please read the Product Recall Notices.
In Store Purchases
For purchases made at a Harvey Norman franchised store, please contact the store directly. Use the Store Finder. for all store details and opening hours.
